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DANONE is a Fortune 500 company and one of the most successful healthy food companies in the world. Its mission is to bring health through food to as many people as possible. With 160 plants and around 80,000 employees, we have a presence in all five continents and over 120 countries. We enjoy leading positions on healthy food in four businesses: fresh dairy products (n°1 worldwide), water (n°2 on the packaged water market), baby nutrition (n°2 worldwide) and medical nutrition.
As a Customer Service officer Dairy you are responsible for managing the logistic flows to our customers and administrative handling of the `order-to-complaints¿ process. Very important during this process is keeping a constant focus on customer demands and needs together with an accurate processing of the administrative handling of orders, and complaints mainly.
- Within a team of 8 you are responsible for the daily orders process and first point of contact for our client: Carrefour. - Managing the orderings for Carrefour (VMI) and some stocks and retour to enter manually in our system - Check incoming orders and return management and have a critical eye and extra focus on managing exceptions. - Support and include promotional activities and innovations towards our customers - Complaints handling regarding deviations in deliveries together with internal and external departments - Analyze and support in improving processes, systems and reporting in order to increase productivity and effectiveness of the Customer Service department and provide a better service to our customers - Contribute to company and department targets ( e.g. Losses, service level, logistical costs, stock levels, etc.)
Good communication skills even in urgent context. You have 1-2 year of experience in a similar function with customer relation You have experience with ERP-system, preferably SAP You are comfortable working in MS Office Excellent communicational skills in Dutch, French and English is a plus You have a pro-active and pragmatic approach. Result driven team player with a critical and open mindset You take initiative, are flexible and are continuously seeking for improvement of the organizational way of working You have analytical skills and are able to translate this to a management level