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description de la société
World's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines
description de la fonction
Would you like to work in an international team? Do you want to take care of customers across Europe, by getting them back on the road, whenever they experience a breakdown of their vehicle. We follow up the status of the breakdowns and negotiate solutions to logistic and technical problems. We strive for customer success, and take problem solving to the next level. Our European offices are located in Ghent (Belgium). Our colleagues come from all over the world, and we offer a 24/7 customer support, for more than 16 different languages. You will manage these breakdown cases all over Europe in the customers native language and handle essential information within our designated systems. You always focus on the customer needs and follow the defined breakdown process. For handling these cases you need to be the key communicator between the parties involved in the breakdown and be responsible to find suitable solutions for the driver.
You speak English, German and French? You are customer orientated with a Positive attitude, highly motivated and strong communication skills You are eager to share and learn and exceed expectations at every opportunity You want to support your team to develop your knowledge It is important that you are willing to work in a flexible shift system
Competitive salary, with meal vouchers, transport costs, shift allowance, etc. Well-being services Restaurant on site Opportunity to grow within the company Good work life balance International environment