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description de la société
Ab Inbev has one dream within Customer Experience: they want to be a world-class partner for customers who offer both a superior customer experience and service. To realize this dream, they have created one CX Center that combines both Telesales and Customer Service activities.
description de la fonction
As Customer Experience Agent you will be Ab Inbev's commercial agent offering solutions that ultimately lead to sales. You will have 360° view of the business with a good understanding of the product portfolio, be first point of contact for the clients and you will manage their requests on the phone by understanding their needs.
Key responsibilities: - Improve the customer experience and drive sales - Measure customer satisfaction on regular basis - Optimize the total volume of customers through active telephone sales - Proactively manage customer questions and complaints including: technical sssistance (HTS) for installations; billing and tracking of invoices; orders and deliveries; marketing campaigns and media questions; purchase requests (PR & PO); customer support and guidance on AB InBev's B2B platform - Act as an AB InBev Ambassador: representing their brands, acting as an expert on their products and sharing best practices with the clients
- You love strong brands and innovative ways of doing business! - You hold at least a Bachelor degree - You are service orientated with customer-friendly approach - You are goal setter and goal getter - You are proficient in English, Dutch and French - You are a Team Player that can also work autonomously and in a structured way - Thinking out of the Box is one of your hobbies - Resilience and Stress-resistance are part of your DNA - You are an excellent communicator and feel comfortable working across departments.
In this role, you'll have the potential to transform the business of Ab Inbev and your career. You'll get the support and coaching you need to succeed. Ab Inbev is a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. Ab Inbev encourages you to think big and go after your goals. You'll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.