System support/helpdesk analyst

17-10-2019 brussel (diegem)
description de la société

Our client is a well known technological company with a worldwide reputation in innovation. They are specialised in client solutions in different areas as air- & space travel, automotive, construction, electronics, health, office, safety, telecommunications, … You will join a team of 3 people.

description de la fonction

You are a service minded, client friendly problem solver with interest/experience in logistics ? of 09 395 07 86

As system support/helpdesk analyst you will take care of the following things:

TMS (Transport Management System)
- support the colleagues in the EMEA-area regarding each issue related to the Transport Management System
- identification, follow up and escalation of repetitive issues
- proactively discuss issues with the TMS team, other departments in other countries or with suppliers

- you treat incoming emails/calls
- follow up of the open cases
- monitor the performance of the hubs/locations
- monitor the performance of the transporters

Helpdesk administration

- Log all the incoming mails/calls for the TMS Support help desk in a correct manner, give priority where needed and guarantee an efficient follow up
- Inform users when an issue is in treatment or resolved

vos atouts

As system support/helpdesk analyst we are looking for the following profile:

- Bachelor degree or equivalent by experience
- Very good communicator in fluent English (spoken and written)
- A first experience in a help desk or service minded environment

- Knowledge of supply chain, logistics or transport is an asset
- affinity with IT, quick (IT) learner and strong in MS office (excel in particular)
- problem solver, stress resistant, autonomous


Working for AUSY - a Randstad company means you'll join a team of about 1700 consultants who work every day with all of their heart to deliver an impeccable service in one of our expertise domains. Within these domains, AUSY provides a client customized service, which makes us unique on the Belgian market.

Of course you'll receive a nice salary, next to a bunch of extralegal benefits such as: company car with fuel card OR kilometer allowance, luncheon vouchers, eco vouchers, group insurance, hospitalisation insurance, net remuneration, 12 compensation days, year end bonus, ...

You'll get a fixed contract for the duration of the project.

collaborateur customer service (m/f)
type de job
temps plein, freelance
type contrat
jobs fixes immédiat
informations de contact
Joni Gerard 09 272 65 58
09 272 65 58