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Do you speak English, Spanish and Italian? Do you already have a few years experience as team manager/ team leader?
As Team Manager, you will coach & develop high performing teams (working in shift) to deliver against defined targets & standards. In support of vehicle uptime, you will work closely within your market to secure dealer performance in resolving breakdowns. Your main tasks will be: Ensure your team has a clear understanding of the Volvo Truck Quality & Services strategy and the role they must play in order to deliver upon Uptime Centre focus areas Secure increased uptime by ensuring your team delivers within 1st line escalation support, drawing upon the knowledge and competence of 2nd line escalation wherever needed Evaluate performance of all team members, taking necessary steps to coach, mentor or address performance concerns Use available reporting and case analysis, monitor the service levels provided by the dealer network and establish corrective actions together with market contacts Support that customer requirements are maintained , providing valuable information to Services & Quality Customer Relations Teams Share improvement suggestion ideas based on your involvement within live breakdown handling and team performance evaluations
We are looking for an experienced Team manager (2 years minimum). International and customer center experiences are preferred. Experience in the automotive and aftermarket as an asset. Expected competencies: Action oriented Collaborates Flexible Communicates effectively Positive & optimistic person Courageous & truthful person Resourceful and outgoing leader Love to motivate and to make teams outperforming. - Very good salary + lunchvouchers - Your hours are flexible. You start and stop whenever you want, as long as you do your amount of hours
wat bieden wij?
Building transport solutions that create prosperity - A varied job in a dynamic organization with many interesting projects - A reward that is in line with what the market pays. - Probably, the achievements of a leading company are in full change by experiencing our values daily: customer success, trust, passion, change and performance