Customer service medewerker

17-5-2019 sint-denijs-westrem

"Responsible for a portfolio of customers located in Europe, Africa, Asia and Middle East. Manage end to end order to cash (O2C) process:
Ensure order entry, coordinate the logistics between the customer, the transport company and the production plant.
Administrative follow-up like complaint handling, write procedures and work instructions.
Responsible for all correspondence and administration relating to the customers.
Follow and cultivate the company his health, safety and environment guidelines.

1. Responsible for the full order to cash (O2C) process in a SAP environment:
2. Ensure excellent Customer Service performance:
Be the single point of contact for customers regarding orders, logistics & documentation.
3. Stakeholder relation:
Ensure optimal collaboration with customers, sales force, accounting, planning & dispatch teams by development of interpersonal & team-building skills and assertive and effective communication.
4. Process / Systems / Reporting / Tools:
Full awareness of Service Level Agreements with customers, internal stakeholders and LSPs.
5. Business System and Compliance:
Ensure compliance with all company's policies and standards related to his/her area amongst which (but not limited to): General compliance, sanctioned countries, credit policies, release rules,

jouw aanbod

Required education:
Bachelor degree of Applied language studies, Logistics management, Office Management or equivalent through experience.
Fluent in multiple languages: Dutch, French and English are a must. Any other language is an asset.

This job requires the following critical skills:
Excellent understanding of customer needs and ability to apply that in providing excellent customer service.
Excellent communication skills.
Excellent transactional discipline and accuracy to enter all transactions on time in SAP.
This job requires good planning and logistics skills.
You are available to work from june till november.

wat bieden wij?

Salary around 4000 euro/month
Temporary job for ca 6 months
Nice workingatmosphere

inbound / outbound (m/v)
tijdelijke opdracht
Groot- en detailhandel
contact informatie
Ruth Engelbeen en Joke De Smet 09-235 72 34 of
09-235 72 34 of

Kortrijksesteenweg 1127-1129