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Our client is migrating it's present CRM systems to MS Dynamics CRM with an Omnichannel approach. You are active in the high-level architecture across different CRM systems worldwide.
You report to the Head of OmniChannel.
Do you want do drive domain architecture in a CRM landscape? This concerns a challenging position in a large international matrix organization, the context is thus complex and interesting.
You lead the realisation of the CRM strategy across projects & programmes, as drawn up by the enterprise architects. You translate the strategy of the EA's into the design of the different CRM systems. You drive architects in the different departments to provide solutions in line with the requirements, standards & strategy. More specific:
• You take ownership of the design activities for both transitional as end state solution designs. • The ownership, elaboration and maintenance of the CRM solution roadmap and its alignment to domain requirements and EA CRM roadmap through collaboration with the Enterprise Architecture team • The alignment of the CRM solution roadmap with the Group Solution and Enterprise Architectural standards • The assessment of solution options against project and strategic requirements for the purpose of delivering well defined options and objective recommendations, weighing up all pros and cons (technical, commercial, cost, risk, etc.) for all options • Being accountable for ensuring that selected solutions adhere to Group data, integration, security and infrastructure roadmaps. Integrations pass via the Integration team for most domains. • Being the recognised system & data expert in the CRM domain and providing domain consultancy across the organisation
As this is an international position, the jobs requires travelling within Europe (2/3 times / month).
Must haves: - Good technical knowledge in all of the following; Omnichannel technologies (integration of contact centers & websites in CRM systems), Web Commerce and CRM platforms (MS Dynamics CRM preferred). - Demonstrable experience in systems integration & services design - Strong experience in technical architecture - A proven ability to deliver flexible, reliable, supportable, cost effective IT solution designs - The main language is English, Dutch is an asset.
Preferred: - Good knowledge and experience of SOA, Microservice and Integration architectures - Experience in SalesForce and SAP CRM platform
wat bieden wij?
• an exciting challenge within our clients' innovative and dynamic organization • an international position, but based in Ghent. • a contract of unlimited duration • a company car • a competitive salary package including interesting fringe benefits • 20 days of annual leave + 6 Happy Days • attractive reductions on our own products
This job is not open for freelancers, we are looking for someone to go on payroll at the client.