Business Analyst | KYC (Know Your Customer)

27-3-2020 brussel
job description

As a Specialist Customer Journey Expert for KYC Services you are responsible for developing, managing, harmonizing and phasing out customer journeys (end-to-end client processes concerning commercial products, services, channel formulas, etc.)

As part of the KYC Services you work to build a safe society by preventing and fighting financial crime. You translate KYC policies and guidelines in journeys in collaboration with stakeholders throughout the entire bank in order to meet that purpose in a dynamic environment where the implementation of new technologies are key.

Strategy & Policy

  • Makes a contribution to the strategy and policy regarding the development of customer journeys.
  • Acquires profound understanding of the KYC Policy and how it impacts our customers in order to create the best possible journeys for them
  • Turning regulatory constraints and obligations into digital opportunities to delight customer experience

Driving & delivering change

  • Managing complex projects with various stakeholders inside & outside the bank
  • Ensuring an efficient communication via the different channels and touch points
  • Understanding, challenging and being accountable for respecting business principles and external regulation

Optionally acts in the role of Product Owner

  • Defines and manages priorities
  • Defines vision for the strategic tasks
  • Delivers input for the Quarterly Business Review

your contribution

As a Specialist Customer Journey Expert in KYC you will need:

  • Master’s degree or equivalent through experience
  • 5 to 8 years’ relevant experience
  • Driven and customer focused, loving to collaborate with different people
  • Proven planning and organizational skills. Project management experience is a must.
  • Strong analytical skills
  • Strong communication skills : written and oral
  • Strong stakeholder management skills
  • Accountable, taking ownership, wanting to make the difference for our customers
  • Ability to translate the long term vision into concrete actions
  • Fluent in English. Dutch or French is an asset
  • Experience, knowledgeable on KYC (know your customer) policies for financial institutions is a plus

- Enthusiastic personality
- Good reasoning ability (Analytical and abstract)
- Experience in business analysis
- Results-oriented
- Perfect knowledge of English + Dutch or French 
- Team player
- Experience or affinity with KYC (Know your customer)
- Master diploma

what do we offer?

A brand new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude.
The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.

functional analyst / business analyst (m/f)
employment type
full time
contract type
immediate permanent employments
your Randstad contact
Stefanie Naert 02/669 17 03
02/669 17 03