frequently asked questions.

• Create a profile.The more details you give, the higher the chances that you will find a job.
• Respond to job offers you find on www.randstad.be.
• Once you have created your profile, you can contact a Randstad branch in your area. 

We hope you will find several job offers that will appeal to your profile.

You can apply directly by clicking the orange ‘apply for this job' button. In the column on the right hand you can find the coordinates of the Randstad consultant responsible for this job offer. He or she can give you more detailed information. If you haven’t heard from us after one week, that unfortunately means that your application was not selected. If you would like to know why, you can contact the Randstad agency that published the job.

If you would like to receive daily/weekly job offers in your mailbox, you can create an e-mail alert.

You can untick the option ‘jobs via email’ in your profile or you click the unsubscribe link at the top of the mail. (https://www.randstad.be/en/my-randstad)

If your national number is already in use, you have already created a Randstad profile in the past.

Please check if your profile is linked to your current e-mail address. Surf to https://www.randstad.be/en/my-randstad/reset-password and fill in your e-mail address. You will receive an automatic mail to reset your password. If your e-mail address is not known in our system, please contact the nearest Randstad branch. Our consultants can check which e-mail address you are registered with, and change it if necessary. That way your profile will not be lost.

If you create a new password, it must meet the following criteria:

• be at least 8 characters long 
• contain at least one capital letter, one small letter and at least one number 
• be different from your username 

You can upload your cv in your my randstad profile:

• Log on and click on the icon next to 'my profile'.
• In the next screen, choose 'documents' in the menu on the left. You can now add your cv.

Please specify the type of document you want to upload in the dropdown menu (otherwise you will receive an error message). The size of the documents should not exceed 2MB. Make sure the names of your documents are no longer than 50 characters and do not contain special symbols.

You can change your details easily. To change your profile:

• Log in on your my randstad profile 
• Click on the icon to the right of either 'my details' or 'my profile'; 
• Change your profile (use the menu on the left to navigate between the different types of information) 

If you cannot change certain details, please contact your Randstad branch.

Surf to https://www.randstad.be/en/my-randstad/reset-password and fill in your e-mail address. An automatic e-mail will be sent to your e-mail address to reset your password.

Attention, if you create a new password, it must meet the following criteria:

• be at least 8 characters long 
• contain at least one capital letter, one small letter and at least one number 
• be different from your username

If you no longer have access to the e-mail address you are registered with, we suggest you contact the nearest Randstad branch. Our consultants can change the e-mail address that is linked to your profile.

Your consultant knows you and is the best person to help you or give you advice. On your contract sheet and your salary sheet you can find their email address. Contact them right away!

Your consultant knows you and is the best person to help you. Send your sick note as soons as possible to your contact person. On your contract sheet and your salary sheet you can find their email address. This will be the fastest way!

Our administration department processes all performance sheets on Monday & Tuesday. Your salary will be paid on Thursday, so you will receive your salary on Friday.

Please contact your Randstad consultant. He or she knows your file best and can give you more information about your payments.

You can access your payslips via your my Randstad profile. Log in with and go to 'my documents'. There you will find an overview of all available documents, including your payslips.

Or you can consultent them also via the randstad app.

Contact Edenred and include your surname, first name, INSZ number, phone number and address to where the card should be sent.

• By mail to interimcard-be@edenred.com
• By phone to 070 22 24 44 

If necessary, you will have to confirm your address in writing upon Edenred's request.

• by mail to interimcard-be@edenred.com
• by mail sent by the consultant to interimcard-be@edenred.com
• via a coupon to be downloaded from www.interimcard.be and returned to Edenred (Edenred - interimcard, Hermann Debrouxlaan 54 bus 5, 1160 Auderghem). 

Edenred will order a new card. If you already have an Edenred card in your possession, you will not receive a new card. Edenred always checks if this is the case before ordering a new card.

You can fill out this form or get in contact with a Randstad branch.

No, our online trainings are also open to people who don’t work through Randstad yet. All you need to do is register with Randstad. Via my Randstad you can enrol in 80 free online trainings by GoodHabitz.

Login is easy via my Randstad. Simply click on Randstad.be in the top right corner. Then click on ‘Log in to GoodHabitz’. You will then receive an email with an activation link for GoodHabitz. As soon as you’ve activated your login you can select a training and get started. Have fun!

Have you registered for our online trainings before? Then you’ll find the link to GoodHabitz every time you log in on my Randstad. Click on the link for an overview of our training curriculum. Need inspiration? Then complete the GoodScan to find out which online training courses best suit you. This test takes just 10 minutes to complete.

No, that’s why these trainings are so practical. You have full control of what, when and how you learn. You choose your own path. Learned enough for the day? Then simply click ‘stop’. Next time you log in the course picks up exactly where you left off.

Most online trainings can just as easily be taken on your mobile. Some training such as Excel work better on your computer.

No, you don’t get a diploma but we do hand out certificates of attendance. Online trainings are about personal skills. They are not professional trainings that come with a certified diploma but a certificate of attendance shows that you did complete the course. We advise you to discuss this certificate with your employment agency consultant. Also remember to add it to your LinkedIn profile.

In our web section 'about randstad', you find more information about an internship at Randstad.

In addition to our ongoing sponsorship projects, Randstad mainly sponsors projects that are directly related to the labor market (training, recruitment, professional integration, etc.) and projects Randstad can identify with as market leader. Click to find out more.

You have read all the questions and you can not find the answer? We suggest you contact the nearest Randstad branch. Our Randstad consultants are available on working days from 8.30 a.m. to 12.30 p.m. and from 1.30 p.m. to 5.30 p.m. Please leave a message and they will call you back.