Customer service manager,Gent

13-11-2019 gent
company profile

International oriented company that offers logistic solutions on supply chain!

job description

As customer service manager you perform all operational, commercial and administrative tasks in the customer service department smoothly and cost efficiently.

You are responsible for:
- Final operational responsibility over the Customer Service department activities
- Point of coordination and contact for all stakeholders (customers, planning department, sales
department, shipping departments and warehouse).
- Creating and leading changes and improvements within the department
- Maintain high service levels with high focus on costs and profitability
- Optimize the team and support in selecting new team members
- Motivate, inspire & guide; support and coach direct reports to improve personal and team
- Ensure all details of customers criteria are communicated to all relevant parties, follow-up and
feedback given
- Being the contact person for the warehouse and planning department

your contribution

You have geographical knowledge of the trading areas
You have interpersonal skills and communication skills
You are a team player with flexible mindset
You have a good knowledge of local legal logistics restrictions, legislation and CMR
You can speak Dutch / English / French, both written and oral
You have a good knowledge of Office software package
You are born to be a teamleader

what do we offer?

International logistics company. Room for personal development. Fair salary based on experience. Training on the job.

teamleader / manager (m/f)
employment type
full time
contract type
permanent employments after interm service
Transport, logistiek en luchtvervoer
your Randstad contact
Ruth Engelbeen & Joke De Smet 09 235 72 34 of
09 235 72 34 of

office info
Kortrijksesteenweg 1127-1129