Technical Customer Support Engineer (Engelstalig)

21-10-2020 moorsel
company profile

ENTREMATIC ( is a full-service business partner in entrance automation and belongs to the ASSA ABLOY Group. 

The High Performance Doors division (HPD) develops, manufactures and distributes industrial high-speed doors and sells those via a network of strong distributors in 80 countries. The HPD headquarters is located in Belgium (Moorsel/Aalst).

Founded in 1987, Entrematic ensures an optimal service for their customers in Europe, Russia, Japan, China, Vietnam and Brazil.

They are looking for a Technical Customer Support Engineer. 

Send your application to:

Ing. Inge Vantournhout

Sales & Recruitment Consultant - AUSY Engineering

+32 09/259.12.12

job description

- You are a technical wizard in mechanics, electrics, electronics?

- You are passionate about Technical Client Support worldwide?

This vacancy might just be what you are looking for!

As a Technical Customer Support Engineer you have a crucial role in Entrematic’s Customer Service organization. This team supports clients worldwide and consists of 14 coworkers. 

In this function: 

- you manage the problem solving of technical questions and issues of your clients (on-site support technicians/engineers);

- you provide technical trainings for your clients who travel for this purpose to the headquarters in Aalst;

- you assist your clients in the troubleshooting of errors, malfunctions, ...;

- occasionally, and this in cases where the problem cannot be resolved over the phone or via email, you provide on-site assistance.

You report directly to the manager.

your contribution

- You have a technical bachelor or master degree in electromechanics or electricity;

- Your technical expertise: electric motors, mechanics, electricity and electronics, …;

- You have a minimum of 5 years working experience in a similar function. A previous function as a hands-on engineer/technician is a definite plus;

- Knowledge on Overhead Sectional Doors is a plus;

- You are fluent (verbal & written language) in English. Knowledge of another European language is a plus;

- You are a strong communicator and are capable of assisting (primarily on the phone or via email) experienced technical professionals in resolving their technical issues;

- Competences: patience, eagerness to learn, strong communication skills, qualified trainer on technical matters.

what do we offer?

- A challenging function with a lot of responsibility and variety;

- A financially strong employer since 1987 and worldwide leader in their market position;

- A competitive salary with extra-legal benefits.

project manager (m/f)
employment type
full time
contract type
immediate permanent employments
your Randstad contact
Inge Vantournhout 09 259 12 12
09 259 12 12