Teamleader / teammanager Ghent English, Spanish, Italian

23-1-2020 oostakker
company profile

Do you speak English, Spanish and Italian? Do you already have a few years experience as team manager/ team leader?

job description

As Team Manager, you will coach & develop high performing teams (working in shift) to deliver
against defined targets & standards. In support of vehicle uptime, you will work closely within your
market to secure dealer performance in resolving breakdowns.
Your main tasks will be:
Ensure your team has a clear understanding of the Volvo Truck Quality & Services strategy and the
role they must play in order to deliver upon Uptime Centre focus areas
Secure increased uptime by ensuring your team delivers within 1st line escalation support, drawing
upon the knowledge and competence of 2nd line escalation wherever needed
Evaluate performance of all team members, taking necessary steps to coach, mentor or address
performance concerns
Use available reporting and case analysis, monitor the service levels provided by the dealer network
and establish corrective actions together with market contacts
Support that customer requirements are maintained , providing valuable information to Services &
Quality Customer Relations Teams
Share improvement suggestion ideas based on your involvement within live breakdown handling
and team performance evaluations

your contribution

We are looking for an experienced Team manager (2 years minimum). International and customer
center experiences are preferred. Experience in the automotive and aftermarket as an asset.
Expected competencies:
Action oriented
Communicates effectively
Positive & optimistic person
Courageous & truthful person
Resourceful and outgoing leader
Love to motivate and to make teams outperforming.
- Very good salary + lunchvouchers
- Your hours are flexible. You start and stop whenever you want, as long as you do your amount of

what do we offer?

Building transport solutions that create prosperity
- A varied job in a dynamic organization with many interesting projects
- A reward that is in line with what the market pays.
- Probably, the achievements of a leading company are in full change by experiencing our values
daily: customer success, trust, passion, change and performance

teamleader / manager (m/f)
employment type
full time
contract type
immediate permanent employments
Automobiel en transportmiddelenindustrie
your Randstad contact
Ruth Engelbeen en Caroline Turtelboom 09-2187931 of
09-2187931 of

office info
Kortrijksesteenweg 1127-1129