Customer service manager

8-11-2018 oostakker
job description

As a Service Center employee, you will be the connection between our Market Units/Dealers/Clients and a great variety of internal departments within our global organization. A strong customer mindset in different languages is key.

Job description
Control and manage the process of urgent orders
Discuss, control and manage special orders and requirements
Address the proper people to solve problems in case of errors
Cooperate with internal and external stakeholders
Give advice on logistical and commercial solutions or alternatives
Improve processes and way of working which are beneficial for both our department and the customers
Represent our organization towards the network via daily operational work, meetings and events
Occasional but predefined late shift (10:30hrs - 19:00hrs)
Occasional but predefined Saturday morning work

your contribution

You have a higher degree of education
You master Dutch/English/French/German
You have an understanding on how to work with customers
You have affinity with numbers and routines
You are a team player !

what do we offer?


Full time job
Flex (start-up between 8:00hrs and 9:00hrs)
Training program necessary to perform the job in a quality assured way

teamleader / manager (m/f)
employment type
full time
contract type
permanent employments after interm service
Automobiel en transportmiddelenindustrie
your Randstad contact
Ruth Engelbeen en Kelly Vergauwen 09-235 72 34 or
09-235 72 34 or

office info
Kortrijksesteenweg 1127-1129