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Ontex is a leading international producer of personal hygiene solutions for babies, women and adults. We distribute in more than 110 countries through leading retailer private labels, as well as under our own brands. The group employs over 10,000 employees, spread around the world. Ontex is listed on Euronext Brussels.
They are a fast growing company where people are the most valuable asset. To support their continuous growth and reinforce the Quality team, they are looking for a In Market Group Quality Manager.
Do you have strong analytical and influencing skills?
Look at this interesting job opportunity!
Built capability in the sales & marketing teams on quality processes and enable the sales teams to pro-active connection with customer/ markets on quality topics.
Provide the sales/marketing teams with tool & capability to handle major Quality issues and provide expertise upon business agreements.
Develop and implement a process to ensure quality compliance are picked up from the market.
Drive the commercial teams to meet quality KPI and ensure timely quality performance reporting to the group organization.
Complaint handling process is in place and information is consolidated and analyzed for improvements.
Enable the sales/marketing teams in analysis of trends on complaints and to drive this through the organization to improve service/ products for the market.
Lead consumer complaint process owners network in the plants and sales teams.
Support the sales team with issue management & special reporting & analysis on consumer comments by iupporting customer visits and feedback session.
Lead global Multifunction teams addressing consumer comments.
Follow up & drive actions with key functions in Technical Community (R&D, Plants) to ensure ongoing processes to improve based on customer and market feedback (complaints, audits , sales information /feedback).
Master degree (university or equal through experience) in engineering / science
Knowledge of Quality management systems such as ISO 9001, BRC , IFS , Medical Devices …
At least 10 years of relevant experiences in a business environment with focus on quality or product technical management function
Proven experience of leading cross functional teams
Strong analytical skills, communication and influencing skills
Project management experience in cross functional teams
Commercial and business insight in the market
Continuous improvement mindset
Fluent in English, any other language is considered as an asset
what do we offer?
A professional environment ideal for your personal growth and career development
A fun working atmosphere where team spirit is the real deal
Exciting and challenging projects with an international scope
A competitive salary package in line with your experience
Ing. Nathalie Thienpont
Sales & Recruitment Consultant - AUSY Engineering
Pauline Van Pottelsberghelaan 12 - 9051 Sint-Denijs-Westrem