Customer service medewerker English/ German and French

15-9-2020 oostakker
company profile

World's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines

job description

Would you like to work in an international team? Do you want to take care of customers across Europe, by getting them back on the road, whenever they experience a breakdown of their vehicle. We follow up the status of the breakdowns and negotiate solutions to logistic and technical problems. We strive for customer success, and take problem solving to the next level. Our European offices are located in Ghent (Belgium). Our colleagues come from all over the world, and we offer a 24/7 customer support, for more than 16 different languages.
You will manage these breakdown cases all over Europe in the customers native language and handle essential information within our designated systems.
You always focus on the customer needs and follow the defined breakdown process.
For handling these cases you need to be the key communicator between the parties involved in the breakdown and be responsible to find suitable solutions for the driver.

your contribution

You speak English, German and French?
You are customer orientated with a Positive attitude, highly motivated and strong communication skills
You are eager to share and learn and exceed expectations at every opportunity
You want to support your team to develop your knowledge
It is important that you are willing to work in a flexible shift system

what do we offer?

Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
Well-being services
Restaurant on site
Opportunity to grow within the company
Good work life balance
International environment

summary
function
inbound / outbound (m/f)
employment type
full time
contract type
temporary contract
sector
Automobiel en transportmiddelenindustrie
reference
DUORS-1160890
your Randstad contact
Caroline Turtelboom en Ruth Engelbeen
keyaccountgent@randstad.be 09-2187931
09-2187931

office info
Sint-Denijs-Westrem
Kortrijksesteenweg 1127-1129
9051 SINT-DENIJS-WESTREM
003292236220
003292236220