Customer service medewerker

16-8-2019 groot-bijgaarden
company profile

For a big international organisation in Groot-Bijgaarden.

job description

-Ensure availability of standard documentations is managed and up to date for technical information on products and manufacturing processes.
-Ensure a proper recording (by guiding the SPOC). and handle all questions from customers related to technical information on product and manufacturing processes on an effective (On time ¿ In full) and efficiency (in compliance) way.
-Being a Key-User in Compass (Compass is a set of lean processes & system for Critical Documentation & Knowledge control and Customer Information Support, ¿)
-Follow-up of food legislation and alerts related to our process and products.
-Prepare audits or official visits for cultural and nutritional acceptance (Kosher, Halal, Organic, ¿), as well being the contact person with the certification body. Collect needed documents and start up the approval process for our finished product to add to our certificates.
-10-20 % of time working on QA related tasks, in order to maintain a strong knowledge of the local Quality Management System and Manufacturing process through. This 10-20 % can be filled with various topics for example:
-Regular internal audit (cross plant, unannounced,¿)
-HACCP team participation
-Food safety Monitoring plan review and/or coordination
-Become an expert in technical information on product and manufacturing processes of the plant located. Translate this knowledge to the CIS team. Train on technical information across beOps plants in order to back-up CIS team members.
-Contribute in the process for the creation of a technical data sheet on following subjects from the TDS: Nutritional values (in case calculated in PLM/SAP), Allergen information, Food Contaminants, Microbiology, GMO information, Irradiation information, Quailtity information, Dietary information (as Kosher, Halal, ¿.).

your contribution

-Languages: Fluent in French or Dutch (sproken & written) and a good knowledge of English.
-In case of non-bilingual French & Dutch, willing to learn swiftly the missing language
-ICT: Proficient in Microsoft Office products: Word, Excel, Outlook, PowerPoint, knowledge in SAP is an advantage, Sharepoint

what do we offer?

A temporary contract in an international organisation.
Nice salary with meal vouchers..

inbound / outbound (m/f)
employment type
full time
contract type
temporary contract
Voeding en genotmiddelenindustrie
your Randstad contact
Leen en Bruno 02/362.04.21

office info
Brussel Munt
Rue des Princes 8-10