you can swipe left or right to navigate through the jobsyou can use your arrow keys ( and ) to navigate through the jobs
Our client is a well known technological company with a worldwide reputation in innovation. They are specialised in client solutions in different areas as air- & space travel, automotive, construction, electronics, health, office, safety, telecommunications, … You will join a team of 3 people.
You are a service minded, client friendly problem solver with interest/experience in logistics ? email@example.com of 09 395 07 86
As system support/helpdesk analyst you will take care of the following things:
TMS (Transport Management System) - support the colleagues in the EMEA-area regarding each issue related to the Transport Management System - identification, follow up and escalation of repetitive issues - proactively discuss issues with the TMS team, other departments in other countries or with suppliers
Monitoring - you treat incoming emails/calls - follow up of the open cases - monitor the performance of the hubs/locations - monitor the performance of the transporters
- Log all the incoming mails/calls for the TMS Support help desk in a correct manner, give priority where needed and guarantee an efficient follow up - Inform users when an issue is in treatment or resolved
As system support/helpdesk analyst we are looking for the following profile:
- Bachelor degree or equivalent by experience - Very good communicator in fluent English (spoken and written) - A first experience in a help desk or service minded environment
- Knowledge of supply chain, logistics or transport is an asset - affinity with IT, quick (IT) learner and strong in MS office (excel in particular) - problem solver, stress resistant, autonomous
what do we offer?
Working for AUSY - a Randstad company means you'll join a team of about 1700 consultants who work every day with all of their heart to deliver an impeccable service in one of our expertisedomains. Within these domains, AUSY provides a client customized service, which makes us unique on the Belgian market.
Of course you'll receive a nice salary, next to a bunch of extralegal benefits such as: company car with fuel card OR kilometer allowance, luncheon vouchers, eco vouchers, group insurance, hospitalisation insurance, net remuneration, 12 compensation days, year end bonus, ...
You'll get a fixed contract for the duration of the project.