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description de la société
Ben je op zoek naar een uitdagende functie waarbij je in aanraking komt met alle commerciële en klantgerichte aspecten binnen een bedrijf? Ben jij resultaatgericht en sta je open voor nieuwe ideeën en kansen om jezelf verder te ontwikkelen? Beschik jij over sterke communicatieve en administratieve vaardigheden? Dan ben je bij ons aan het juiste adres!
description de la fonction
We have one dream within Customer Experience: We want to be a world-class partner for customers who offer both a superior customer experience and service. To realize this dream, we have created one CX Center that combines both Telesales and Customer Service activities. As Customer Experience Agent you will be our commercial agent offering solutions that ultimately lead to sales. You will have 360 ° view of the business with a good understanding of the product portfolio, be first point of contact for the clients and you will manage their requests on the phone by understanding their needs.
Key responsibilities: - Improve our customer experience and drive sales - Measure customer satisfaction on regular basis - Optimize the total volume of customers through active telephone sales - Proactively manage customer questions and complaints including (not limited to):Technical Assistance (HTS) for installations; Billing and tracking of invoices; Orders and deliveries; Marketing campaigns and media questions; Purchase requests (PR & PO); Customer support and guidance on AB InBev's B2B platform - Act as an AB InBev Ambassador: representing our brands, acting as an expert on our products and sharing best practices with the clients
Who we're looking for:
- You love beer, strong brands and innovative ways of doing business! - You hold at least a Bachelor degree or equivalent by experience - You are service orientated with customer-friendly approach - You are goal setter and goal getter - You are proficient in English, Dutch and French - You are a Team Player that can also work autonomously and in a structured way - Thinking out of the Box is one of your hobbies - Resilience and Stress-resistance are part of your DNA - You are an excellent communicator and feel comfortable working across departments.
What you can expect from us: In this role, you'll have the potential to transform our business and your career. You'll get the support and coaching you need to succeed. We're a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You'll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
If this sounds like the incredible opportunity you've been waiting for, apply today.