your privacy, explained.

This data protection notice applies to the processing of personal data we collect when you visit our website, use our mobile app, when we provide you our Services : staffing, job mediation, project sourcing, search & selection, training, assessment en development, outsourcing, interim management, household and when you are a personal contact of one of our business relations (customer, PAB, consultant, supplier, influential, ...). 

Your privacy and the security of your personal data is important to the Randstad group. We are responsible for ensuring that all personal data entrusted to us is processed in accordance with applicable data protection legislation. 

This notice explains who we are, for what purposes we may use your personal data, how we handle it, to whom we may disclose it such as clients, service providers and/or other Randstad group companies , where it may be transferred to or accessible from and what your rights are.

• about Randstad group

  All Randstad group companies (referred to in this notice as: “we” or “us” or “Randstad group”), will process your personal data in accordance with this data protection notice (such personal data sometimes also referred to as “information”). A list of relevant companies is accessible here.  

  Except as otherwise set out below, each Randstad group company is the controller of the personal data (‘controller’ within the meaning of applicable data protection legislation). 

  For the efficient operation and management of our business, Randstad Group Companies may in certain instances jointly define the purposes and means of Processing Personal Data (joint controllers). Examples of processing activities where Randstad Group companies jointly process personal data are those related to managing our Misconduct Reporting Procedure and Sanctions checks, which we do jointly with Randstad N.V., our Dutch parent company within the Randstad Holding or those related to activities concerning Marketing or to IT services which we do jointly with Randstad Group Belgium NV, our Belgian parent company. Please contact us (see the section “Contact us” below) if you want to know more about these jointly-controlled processing activities or would like to receive a summary of the joint controllers’ roles and responsibilities and/or exercise your data protection rights regarding any jointly-controlled processing of your personal data.

• HR-technologies

  Our use of innovative HR technologies for talent matching and services

  Our ultimate goal is to support people and organizations in realizing their true potential. We believe that the best way to achieve that goal is by combining our passion for people with the power of today’s HR technologies. By HR technologies we mean technologies that help us digitize and enhance a variety of recruitment-related processes. 

  For example we use chatbots to improve your talent experience. Chatbots give candidates the opportunity to answer questions based on the requirements of the job they apply for.  This is a user-friendly way for candidates to:

  • provide us with relevant information that may not be readily apparent from the application, profile or resume of a candidate.
  • know promptly whether their skills meet a job’s essential requirements and, if not, to easily explore other jobs or to identify gaps in their skillset.
  • answer at any moment convenient to the user.

  As part of the larger recruitment process, HR technologies allow us to connect candidates more quickly to our consultants.  This, in turn, allows our consultants to better support candidates in exploring jobs and to deliver the right candidates more quickly to our clients. HR technologies also allow our consultants to find people based not only on the jobs they qualify for but also on the basis of jobs they are interested in. 

  Improving the client experience 

  HR technologies help us to search through a broader and more diverse set of candidates so that we become even better at finding the best talent with the most relevant skill-set for our clients. Thanks to these technologies our consultants can focus on the tasks that require genuinely human traits that technology cannot emulate: creativity and emotion. 
   

  Web beacons
  
  Our emails may contain a single, campaign-unique "web beacon pixel" to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails, wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.
   

  Responsible use of HR technologies

  Randstad is committed to the ethical and responsible use of innovative HR technologies (you can read our AI principles here). Randstad does not use these technologies as a substitute for humans or human interaction in any part of its processes. Instead, our use of HR technologies is intended to make interactions with clients and candidates more personal, relevant and meaningful.

  We strive to involve human beings whenever we make decisions that significantly impact you.  If, in exceptional cases, we were to make such decisions based on a fully automated process (ie. without involvement of humans), we will only do so where that is permitted by law and after having notified you.

  To ensure all candidates are treated fairly we take steps to avoid bias where we use HR technologies. For example:

  • We regularly test the output created by these technologies to identify potential unfair bias.
  • We regularly obtain expert advice to continuously improve the way in which we identify and remove bias.
  • Both our consultants and our search and match algorithms are thoroughly trained and always work together. 

• with whom do we share your personal data?

  We may share your personal data:

  • with other entities of the Randstad group of companies. We are part of a multinational group of companies and sometimes we may share personal data with other Randstad groups of companies outside of Belgium or with other Randstad entities inside Belgium. For an overview of these entities, click here. We share your personal data only where we are permitted to do so or where you have indicated that you want us to share your data and subject to applicable (internal) agreements: 
    • to provide our Services to you (including matching) and to our clients; for example by making more job positions available to you than those available by the Randstad group with which you are in direct contact.
    • for Randstad’s back office support (administrative tasks related to our services, IT services, …) or to comply with legal and regulatory requirements.
    • for promotions and marketing actions (provided you have given your consent for this purpose);
    • in order to carry out market research on subjects linked to the labour market
  • with Randstad clients. Within the scope of our services as described in our Terms & Conditions. We share your data in particular for:
    • The offering of more job opportunities to you than those offered by the Randstad group company that you are in direct contact with;
    • The selection of appropriate candidates to respond to vacant job offers and the onboarding process;
    • Proactive presentation of your profile and your CV;
    • The integration of your data in the HR Management systems of clients (if necessary for the legitimate purposes of the client)
    • The exchange of all the data concerning your prestations or all the data where necessary concerning your employment;
    • The billing of the services;
    • Audits with contractors or clients.
  • with third parties providing HR-related services to use (e.g. payroll service providers).
  • with specialist companies carrying out market research on subjects that interest us as HR specialists.
  • with third party providers of IT-related services (e.g. we use an external provider to support our IT-infrastructure; e.g. an important part of our software and databases sit in a cloud-environment which is operated by a third party service provider).
  • with third parties providers of marketing-related services (e.g. we may store your personal data in a cloud-based CRM-application that is hosted and provided by a third party service provider; e.g. when we use a third party service provider to organise an event we may share your personal data with that third party in order to invite you to that event).
  • With our professional sector organisation (Federgon) or with their audit office or office for research, in particular when it considers the granting or keeping of the quality label of Federgon, for scientific studies for satisfaction surveys, for statistical purposes, ….
  • with providers of professional services (e.g. to our auditors, or company revisors, our tax advisors, our legal advisors).
  • with banks and insurers (e.g. in order to pay the salaries of our temporary workers we share some of their personal data with our bank).
  • with public authorities (e.g. pursuant to applicable law Randstad must disclose personal data to the social security authorities and to tax authorities).
  • with the non-profit organisation WorkID for the simplified exchange of data within the interim sector. In this case, you will always receive an invitation from the non-profit organisation WorkID to become a member, and you need to provide your permission to the non-profit WorkID to have your personal data be kept.
  • with law enforcement authorities, courts and regulatory authorities (e.g. as part of a criminal investigation police services may require us to disclose personal data to them).

  
  We may also disclose your personal data to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
  • if all or a substantial part of our assets are acquired by a third party, in which case the personal data that we hold about you may be one of the transferred assets.

  
  When we share your personal data as described above, such personal data may be transferred both within and outside the European Economic Area (EEA). 
  
  In the event that we transfer your personal data internationally, we will only do so in line with applicable law, and we will require that there is an adequate level of protection for your personal data, and that appropriate security measures are in place.
  
  Your personal data may be transferred from countries located within the EEA to countries located outside of the EEA (such as the United States). In such cases, we will require that the following safeguards are observed:

  • The laws of the country to which your personal data is transferred ensure an adequate level of data protection. Click here for the list of non-EEA countries that, according to the European Commission, provide an adequate level of data protection; or
  • The transfer is subject to standard data protection clauses approved by the European Commission. More information about those data protection clauses is available here; or
  • Any other applicable appropriate safeguards under article 46 of the EU General Data Protection Regulation (2016/679).

  
  For more information about the safeguards that we have implemented to protect your personal data internationally, please contact us at privacy@randstadgroup.be 

• how we will protect your personal data?

  We have technical and organizational security measures in place to protect your personal data from being accidentally lost, used, altered, destructed, disclosed or accessed in an unauthorized way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your personal data are governed by Randstad's rules for information and IT security, data protection and other internal regulations and guidelines applicable to the processing of personal data.

  While we have measures in place to protect your personal data, it is important for you to understand that 100% complete security cannot be guaranteed. Accordingly, we have procedures in place to deal with data security incidents and to comply with legal requirements applicable to the detection, handling and notification of personal data breaches.

• your data protection rights

  You have the following rights regarding your personal data: 

  1. Right to be informed
     You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this notice. 

  2. Right of access
     You have the right to access the personal data we keep about you – this is because we want you to be aware of the personal data we have about you and to enable you to verify whether we process your personal data in accordance with applicable data protection laws and regulations.

  3. Right to rectification
     If your personal data is inaccurate or incomplete, you have the right to request the rectification of your personal data.

  4. Right to erasure 
     This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep it. This is not a general right to erasure, there are exceptions. Keep in mind that we need to keep your personal data for a period of 5 years after our last interaction because of legal obligations. If you have exercised your right to erasure, then your personal data is kept in an archive until that time has passed. If you have worked for us, then we are legally obliged to keep your employment data for a period of 10 years. If you have exercised your right to erasure, you can request your employment data via our legal archive.

  5. Right to restrict processing
     You have rights to ‘block’ or suppress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further. We keep lists of people who have asked for further use of their personal data to be ‘blocked’ to make sure the restriction is respected in future.

  6. Right to data portability
     You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such personal data transferred directly to a third party.

  7. Right to object to processing
     You have the right to object to certain types of processing, in certain circumstances. In particular, the right to object to the processing of your personal data based on our legitimate interests or on public interest grounds; the right to object to processing for direct marketing purposes (including profiling); the right to object to the use of your personal data for scientific or historical research purposes or statistical purposes in certain circumstances.

  8. Right to withdraw consent
     If our processing of your personal data is based specifically on your consent, you have the right to withdraw that consent at any time. This includes your right to withdraw consent to our use of your personal data in the context of voluntary employee surveys.

  9. Right to object to automated decision making
     You have the right not to be subject to a decision based solely on automated Processing, including profiling, which produces legal effects for you or similarly significantly affects you.  Automated decision making takes place when an electronic system uses personal data to make a decision without human intervention.  This is not a general right to object, there are exceptions.  For example, we are allowed to use automated decision making where it is necessary to perform a contract with you and appropriate measures are in place to safeguard your rights.  For further information, see the section “Innovative HR technologies”.

   

  You can exercise your rights as a candidate or temporary worker by indicating which rights you would like to exercise here and as a business relationship you can exercise your rights here
  
  We will handle your request with special care to ensure your rights can be exercised effectively. We may ask you for proof of identity to ensure that we are not sharing your personal data with anyone else but yourself! You must be aware that, in particular cases (for instance, due to legal requirements) we may not be able to make your request effective right away. In any case, within one month from your request, we will inform you on the actions taken.
  
  You have the right to lodge a complaint with a supervisory data protection authority: Data Protection Authority (DPA) Drukpersstraat 35, 1000 Brussels,  contact@apd-gba.be

• changes to this data protection notice

  We may update this notice from time to time. You can see the date on which the last change was made below in this notice. We advise you to review this notice on a regular basis so that you are aware of any changes. 

  This statement was updated on: 1/1/2024