Process Manager

20-3-2020 diegem
job description

Do you already have solid experience as a process manager and are you familiar with the aspects of incident and change management? Do you have extensive experience with ITIL and also solid language skills? Than maybe this is an opportunity for you!

  • Manage day to day operations related to process management, specifically Incident & Change Management
  • Report performances for process management
  • Represent process management towards internal and external customer link to contract activities (customer, partners, subco,)
  • Ensure training and support towards internal organisation regarding process management
  • Ensure process launch and improvement for process management
  • Manage urgent situations outside business hours when needed
  • Contact with different teams within the organisation and working in relation with our partner delivering excellence towards our customer.
  • Participating in contract management and follow up including management of improvement tracks by fine tuning for owned process(es).

your contribution

Your personality and values

  • Excellent team worker
  • Communicative and assertive
  • Committed to quality
  • Methodical and able to treat several problems autonomously
  • Customer minded
  • Sense of responsibility and self-initiative

Your skills and experience

  • Active knowledge in ITIL v3 process execution (min. 5 years of experience in Process Management function and specific in change management)
  • Experience in ITIL process improvement is welcome
  • Proven experience in management of ITIL processes within large organisation
  • Sound technical understanding of following technology domains: IP/Connectivity, Data Centre, Cloud, Security
  • Knowledge in process design is an asset
  • Native Dutch with good knowledge of French and English

what do we offer?

  • You are offered challenging projects at leading Belgian companies.
  • You enter an open corporate culture that values communication and human interaction.
  • You are welcome on numerous social team and business events.
  • You receive an on-time and correct payment of your invoices (30 days).
  • Our internal team will closely follow your career.
  • We offer guidance and a proactive approach and at the end of your mission.

For more information you can contact Annelies Verlaak on 016 39 42 82 or mail to

project manager (m/f)
employment type
full time, freelance
contract type
long term contracts
your Randstad contact