Customer Issue Resolution Representative

2-11-2020 diegem
company profile

We capture the spark of new ideas and transform them into ingenious products.

job description

-the registration of all type of customer issues, review and optimize the process. Follow-up and ensure the customer issue to be closed, such as adjustments, disputes, returns, investigations liaising with different functions (for example transportation, warehousing, pricing, quality), credit management, collections.
-providing a high standard of service to both external customers and internal employees He/she builds and maintains relationship in an international environment.
-Credit Blocked Order management, Cash Collection and Dunning, Billing, Complaint & Deduction Management.

your contribution

We are looking for an enthusiastic person with the following competencies:
-Bachelor¿s degree or equivalent
-Team player, persistent and result oriented
-Good communication skills
-Strong skills of SAP (ERP system), Salesforce (CRM system), Track & Trace system, Excel.
-Language skills: Dutch, French, English

what do we offer?

- Work in an international environement
- Attractive salary

summary
function
inbound / outbound (m/f)
employment type
full time
contract type
permanent employments after interm service
sector
Groot- en detailhandel
reference
DUORS-1180562
your Randstad contact
Marilyn & Joke
zaventem_831@randstad.be 02 254 86 97
02 254 86 97

office info
Brussels Airport
Brussels National Airport Bus 32 PB3
1930 ZAVENTEM
003227180370
003227180370