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summary

zaventem, flemish brabant
permanent
full-time

posted 14 august 2025

reference number
JN -082025-518649

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job details

We're looking for you!

QuickSTAT Global Life Science Logistics, a Kuehne+Nagel company is seeking a new addition to join our International team in Brucargo - Machelen.

As a Operational Care Service Agent you will aid and assist clients in all phases of consignment preparation. Handle and monitor Client activities ensuring compliance with all agreed company policies. Handle and monitor live network activities ensuring adherence to agreed rate structures and pricing policies. Collaborate with all other departments to ensure maximum client satisfaction. This position is a full time job, on average Customer service 30% Operational tasks 70% focused, with an office based in Brucargo.

...

Processing of consignment orders from clients via email, telephone and via Quick’s online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order;
Managing the green light approval process for consignments destined to non EU destinations;
To assist in providing clients with continuous status notifications and performing the necessary follow-up’s (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc);
Monitoring and actioning of client emails via the shared mailbox’s;
Ensure compliance with company policies and procedures;
Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies;
Tracking and tracing consignments and providing the client with status updates throughout transit. Process client’s daily reports and manifests.

We're looking for you!

QuickSTAT Global Life Science Logistics, a Kuehne+Nagel company is seeking a new addition to join our International team in Brucargo - Machelen.

...

Processing of consignment orders from clients via email, telephone and via Quick’s online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order;
Managing the green light approval process for consignments destined to non EU destinations;
To assist in providing clients with continuous status notifications and performing the necessary follow-up’s (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc);
Monitoring and actioning of client emails via the shared mailbox’s;
Ensure compliance with company policies and procedures;
Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies;
Tracking and tracing consignments and providing the client with status updates throughout transit. Process client’s daily reports and manifests.

key responsibilities
qualification
- Excellent Customer Service & telephone manner;
- Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport;
- Good understanding of World Geography;
- Awareness of time zones for different regions. Understanding of transit milestones (COB/POD etc.);
- Able to operate under sometimes pressurized situations;
- Flexible towards workload and worktime (OT/BH cover may be required);
- Professional Fluency in English and Dutch or French.

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the application process.

applying is easy.

you get a confirmation email.

your profile matches the job.

we’ll book an interview.

we’ll present you to the company.

let similar jobs come to you.

create your randstad account.

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