It support coordinator

9-10-2018 sint-lambrechts-woluwe
job description

The Information Technology (IT) Support Coordinator is responsible for the support of enterprise computer hardware, operating systems and applications. It is a customer service focused role that requires excellent computer troubleshooting skills as well as computer hardware and software knowledge. He/she will be the bridge between the customer and the rest of the IT department

Principal Duties and Responsibilities

¿First line support: Assisting with information technology issues, problems and questions.
¿On-site (Brussels) and remote support (by phone / email) of the EMEA offices, according to SLA¿s (service level agreements)
¿Escalates more involved problems to the appropriate Tier 2 support team.
¿Updates status reports.
¿Acts as a liaison between customers and technical escalation teams.
¿Documents and keeps up to date the IT procedures and guidelines.
¿Provides support and training to existing staff and new hires.
¿Manages and maintains Audio and Video Equipment.
¿Provides printer support.


Required Education and Experience

¿Very good knowledge of common applications such as Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Skype, Teams, ¿)
¿Knowledge of MS Active Directory
¿Knowledge of operating systems such as Windows (Win7, Win10, Server 2008, Server 2012), Apple (iOS, Mac osx)
¿Very good verbal and written communication skills, face to face and over telephone (English).
¿Nice to have: Experience with multicultural environments, Knowledge of Microsoft Exchange, WebEx, Polycom and Cisco CCNA.



your contribution

Specific Knowledge, Skills & Abilities

¿Computer Hardware knowledgeSTRONG
¿MS office suiteSTRONG
¿MS Active Directory - managing and installationsSTRONG
¿MS Windows Win7/Win10/MacSTRONG
¿iPhone/Android knowledgeSTRONG



¿Results oriented
¿Customer focused
¿Communication skills
¿Learning Agility
¿Thinking ¿out of the box¿
¿Analytical and troubleshooting skills.
¿Passion for IT with a customer friendly attitude
¿Ability to work in a team environment.
¿Positive and proactive mindset.


summary
function
PC technician (m/f)
employment type
full time
contract type
permanent employments after interm service
sector
Toerisme, sport en amusement
reference
DUORS-1037296
your Randstad contact
Daniela, Chiran & Birgit
brussel_151@randstad.be 02/7400865 en brussel_151@randstad.be
02/7400865 en brussel_151@randstad.be

office info
Brussel Munt
Rue des Princes 8-10
1000 BRUXELLES 1
003222291400
003222291400