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For a global leader in the fintech market, with more than three decades of experience, we are looking for a customer care agent.
What you'll do
- Treat all inbound 1st line technical or administrative support requests (by phone, e-mail, tickets) - Assist new merchants in set-up of their account, both in technical as well as in administrative way - Provide additional information about products, offers and technical solutions - Investigate ongoing or new incoming incidents - Participate actively in projects with close interactions with other departments and management - Ensure continuity of our merchant business by responding quickly and taking correct measurements on day-to-day tasks
Who you are
- Bachelor degree or equivalent by experience - You have been there & done that for at least 1-3 years - Results are your main drivers - You feel very passionate about communication & taking care of customers - Curious to learn new ideas and concepts and broaden your horizon Average IT knowledge/passion (e.g. HTML, general internet protocol, etc.) - You take end to end responsibility of the challenges/opportunities that customers bring to the table - You love working together in team to come up with the perfect solution to every problem