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Key Responsabilities :
Impact on Business (i.e. business contribution, nature and scope of responsibility, risk and financial management) ¿ Maintain customer master (fusion, absorption, new vat-code, company name, address) and conditions in SA. ¿ Document processing: Create, check, clarify and approve all orders and quotations related problems in the SAP. ¿ Order progress chasing of key-customers (communicate delays or problems with their orders). ¿ Take necessary actions for clearing all problems about invoice and account queries. ¿ Check and take all necessary actions for incomplete or blocked orders due to delivery or financial problems. ¿ Credit Control to handle blocked orders ¿ Credit Debit note handling.
Internal & External Customers / Suppliers as well as Third Parties (i.e. nature and level of client relationship management and service delivery) ¿ Assist the Customer Interactive Centre by handling the overflow calls and by processing documents (orders) in fax monitor. ¿ Finalize the online shop registration process, contact customer when necessary, maintain database. ¿ Answer ¿sales and administration¿ requests from colleagues and customers. ¿ Outbound calls to gather necessary information about customer¿s organization to maintain the customer master and/or to process their orders properly. ¿ Sending products, services & marketing documentations to customer.
1-2 years technical administration background or business administration background or experience in an accounting department.
Languages Dutch, French ¿ Microsoft Office tools (Word, Excel, PowerPoint) ¿ Overview of Internal Sales Processes ¿ Operational instructions and procedures ¿ Commercial Skills, Fit for change ¿ Basic SAP knowledge