customer solution patient journey manager

Your Role & Responsibilities

• Lead and deliver solution-focused projects from concept to implementation, in alignment with brand and business objectives.
• Map and analyze the patient and customer journey, identifying key needs, barriers, and opportunities.
• Provide internal consultancy and strategic input to support the therapeutic area (TA) strategy.
• Collaborate with cross-functional internal teams and external stakeholders to co-create and implement impactful solutions.
• Accelerate the time to treatment and enhance patient and HCP experience across key brands.
• Apply agile ways of working, manage project budgets, risks, and timelines effectively.
• Use insights to influence decisions and support the entire brand lifecycle.
• Ensure patient-centric thinking is embedded across all initiatives.

What We're Looking For

• A bachelor’s degree (or higher) — preferably in life sciences, business, or healthcare.
• Experience in the pharmaceutical industry, ideally with exposure to commercial, market access, or medical affairs roles.
• Strong background in project management and stakeholder engagement.
• Experience with patient or customer journey mapping and solution design.
• Strategic mindset with a hands-on, proactive attitude.
• Comfortable working cross-functionally in fast-paced, complex environments.
• Excellent communication skills, empathy, and the ability to build lasting relationships with both internal and external partners.

What We Offer

• Freelance project or consultant on the payroll of Randstad Professional
• A chance to work with a top-tier pharmaceutical company through a long-term assignment.
• A meaningful role with direct impact on the patient experience and healthcare delivery.
• Exposure to cross-functional collaboration and international best practices.
• Support and development opportunities through your partnership with us.
• Competitive compensation aligned with your experience.