collection officer

As an Amicable Collection Officer, your main responsibility is to manage outstanding payments in a professional and empathetic manner. You will engage with customers in arrears and work towards finding amicable solutions in order to avoid legal escalation. You are the first point of contact for incoming and outgoing communication and you handle each case with discretion, precision, and respect.

• Follow up on unpaid instalments through phone and written communication
• Inform and support customers in arrears to help them find suitable repayment solutions
• Analyse individual cases thoroughly to ensure tailored treatment and negotiation
• Collaborate with internal departments to ensure the correct handling and escalation of files

• Dutch: strong written and verbal skills
• French: strong written and verbal skills
• English: solid working knowledge
• Bachelor’s or Master’s degree
• At least 2 years of relevant experience in a similar role
• Proficient in MS Office
• Comfortable working with various IT tool
• Strong interest in finance and banking products is a plus.
• Excellent communicator, diplomatic and customer-focused
• Able to work independently
• Stress-resistant and flexible
• Precise, analytical and solution-oriented
• Assertive and skilled in negotiation
• A true team player with a positive attitude

For this position, we offer an attractive salary with the following benefits:

• Group & hospitalisation insurance
• Ambulatory care insurance option, including dental care
• 7 euros meal voucher per working day
• Reimbursement km or company car 
• Monthly allowance (80 euros net per month)
• A 13th month
• Training

A rate as a freelancer is also possible.