When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts, integrated logistics, and global service to develop and support our global dealer network and customers.

The Traffic department consists of 3 sections, including Ocean, Truck & Air Freight, featuring a team member who handles the first level of escalation for complaints and other issues, ensures the coordination of all operations, and makes decisions within the assigned authority when necessary.

Schedule: Full-time – 2nd shift (2:30 PM – 10:30 PM) – Will be part of a rotation schedule to process Saturday shipments.

Main Responsibilities

• First point of contact in the absence of the supervisor;
• First escalation level within the traffic department regarding collection and delivery orders;
• Daily coordination and efficient planning of operational and administrative cooperation within traffic, as well as problem-solving;
• Planning of Air Freight and Road Freight shipments;
• Creating dealer vacation schedules and adjusting the loading plan accordingly;
• Retrieving existing invoices in CRM;
• Checking all completed documents related to customs procedures and creating manual customs shipments if necessary;
• Monitoring EWM grievances and incident tickets (Lisa);
• Reviewing and implementing optimizations for existing processes and discussing these with the supervisor.

Other duties as performed by the rest of the team when necessary or for support.

Requirements

• Good knowledge of Dutch and English. Knowledge of French is a plus;
• Strong interpersonal skills. Accuracy with an eye for detail;
• Ability to work both independently and as part of a team;
• Liaising with customs services, loading/unloading services, and the supervisor to discuss and resolve issues and implement improvements;
• Knowledge of IATA and Hazmat, as well as good insight into cost structures and various transport modes;
• Strong negotiation skills;
• IT skills: Good knowledge of standard PC software.

Skill Descriptors

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Basic Understanding: 

•     Explains the importance of accuracy in own function or unit.

•     Identifies tasks or outputs that require accuracy and detail-level attention.

•     Identifies the procedures for making sure that results are mistake-free.

•     Describes consequences of errors within own unit or function.

Import/Export: Knowledge of issues, procedures, tools and practices of importing and exporting; ability to import and export goods to and from international locations.

Level Basic Understanding: 

•     Explains commonly used import and export regulations of U.S. Customs.

•     Identifies basic documentation required for importing or exporting goods.

•     Describes typical letter of credit procedures and insurance requirements.

•     Displays an overall understanding of the import and export process.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Basic Understanding: 

•     Explains the value of a disciplined approach to problem solving.

•     Describes problem reporting and escalation practices.

•     Utilizes accepted procedures for problem analysis and resolution.

•     Identifies key aspects of problem-solving techniques used in own area.

Transportation: Knowledge of transportation; ability to transport materials and goods to and from suppliers, distribution centers, manufacturing facilities and customers.

Level Basic Understanding: 

•     Explains basic measurements used in transportation management.

•     Locates and interprets carrier costs, rates and time requirements.

•     Identifies the various modes of transportation and their application.

•     Describes the types, purpose and use of basic shipping documents.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.  It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.  At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.