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description de la fonction
We are looking for Client Advisors who, under the supervision of a Team Leader, is in charge of 3 main missions:
- Take calls from customers (sometimes place phone orders if appropriate) - Answer customer's e-mails - Validate web & phone orders
The advisor will respect scripts & procedures delivered during training sessions & briefs. The advisor will guarantee the quality of the answer to customers requests and will consequently use all necessary tools (software, procedure guides, knowledge of trainer & team-leaders) as often as it is necessary. The advisor will respect the scheduled working hours and will make sure to achieve his/her qualitative, quantitative individual objectives.
- You have an excellent knowledge in Russian and German or Spanish and Italian - You have a very good level in English. - You have a relevant experience in the tasks mentioned above. - You are stress resistent - You are service minded