posted 7 april 2026
As a Customer Service Representative, you serve as the crucial link between the customer, production, and logistics. You are the primary point of contact for your customer portfolio and bear ultimate responsibility for ensuring a smooth order flow and maximum customer satisfaction.
...As a Customer Service Representative, you serve as the crucial link between the customer, production, and logistics. You are the primary point of contact for your customer portfolio and bear ultimate responsibility for ensuring a smooth order flow and maximum customer satisfaction.
Order Management: Processing and tracking sales orders from entry to delivery.
Customer Contact: Serving as the primary point of contact for questions regarding production, deliveries, and new products.
Planning & Inventory: Managing forecasts, demand, and inventory levels.
Support: Handling complaints and providing general support to the sales team.
Experience: At least 2 years of commercial experience in an international B2B environment.
Knowledge: Experience with ERP systems (such as SAP) and MS Office; knowledge of logistics and customs procedures is a plus.
Languages: Fluent in English; knowledge of Dutch, German, or Spanish is a plus.
Soft skills: Problem-solving skills, attention to detail, and a positive mindset.