Customer Service Coordinator Central Europe

Your key responsibilities:

• Use your language skills to manage and resolve international roadside assistance cases across the European region.
• Take full accountability for every service request, providing clients with peace of mind by managing the process from initial contact to final resolution.
• Maintain a constant dialogue between service providers and clients, ensuring all stakeholders are updated with real-time progress.
• Apply a proactive and "outside-the-box" mindset to navigate complex technical or logistical hurdles when standard solutions aren't enough.
• Deliver a premium service experience by anticipating customer needs and ensuring they feel supported throughout the entire repair journey.
• Contribute to a culture built on teamwork, where collective expertise is used to overcome daily challenges.

We are seeking a dedicated professional to join our international support network. The ideal candidate will possess the following skills and attributes:

• A deep commitment to delivering high-quality service and finding the most effective solutions for our global clients.
• The ability to communicate confidently and adapt your approach to ensure every individual feels understood and supported.
• A creative and "can-do" attitude, with a natural tendency to go above and beyond to resolve challenges.
• A team-oriented approach, focused on mutual support and fostering a positive, inclusive work environment.
• A strong desire to learn, evolve, and refine your professional skill set within a dynamic industry.
• Full availability to work in a shift-based rotation to maintain our essential 24/7 service standards.
• Professional-level proficiency (both writing and speaking) in English, German, and Dutch.

• Competitive base salary supplemented by a dedicated shift allowance for 24/7 operations
• High-value meal vouchers (€10 net per working day)
• Relocation benefits to and from the office
• Access to a modern company restaurant for convenient dining
• Dedicated holiday pay and year-end performance bonuses
• Gift vouchers to celebrate special occasions and personal milestones
• Comprehensive relocation assistance for candidates moving from abroad, including one month of sponsored housing to help you settle in
• We offer a structured path to a permanent role. Following a series of four 6-month fixed-term contracts, successful team members will transition into a permanent, open-ended contract