Requirements Engineering & Concept: Gather, challenge, and consolidate the needs of a diverse set of internal and external stakeholders. Work in close collaboration with experts to define product concepts, detailed processes, and functional architectures.
Agile Delivery: Define acceptance criteria for Opuses and Features. During refinement sessions, work closely with the Product Owner and development team to ensure they have all the necessary information for successful execution.
Process Optimization: Continuously challenge and improve existing processes to increase customer experience, efficiency, and compliance with policies and regulations.
Testing & Quality Assurance: Provide support during business and user testing and assist with the organization of User Acceptance Testing (UAT) where applicable.
Documentation & Compliance: Create and maintain clear, understandable documentation for incident solving and support, ensuring they comply with requirements from control functions (Legal, Compliance, etc.).