privacy statement

about Randstad group

All Randstad group companies (referred to in this notice as: “we” or “us” or “Randstad group”), will process your personal data in accordance with this data protection notice (such personal data sometimes also referred to as “information”). A list of relevant companies is accessible here.  

Except as otherwise set out below, each Randstad group company is the controller of the personal data (‘controller’ within the meaning of applicable data protection legislation). 

For the efficient operation and management of our business, Randstad Group Companies may in certain instances jointly define the purposes and means of Processing Personal Data (joint controllers). Examples of processing activities where Randstad Group companies jointly process personal data are those related to managing our Misconduct Reporting Procedure and Sanctions checks, which we do jointly with Randstad N.V., our Dutch parent company within the Randstad Holding or those related to activities concerning Marketing or to IT services which we do jointly with Randstad Group Belgium NV, our Belgian parent company. Please contact us (see the section “Contact us” below) if you want to know more about these jointly-controlled processing activities or would like to receive a summary of the joint controllers’ roles and responsibilities and/or exercise your data protection rights regarding any jointly-controlled processing of your personal data.

website visitor

When you visit our website or a Randstad app, we collect some information related to your device, your browser and to the way you navigate our content. We may use cookies to collect this personal data.  

Cookies are small text files that are saved on your device when you visit our website. Cookies enable the website to remember your actions and preferences (for example, your choice of language) and recognize you when you return, so that we may analyze trends, determine your areas of interest and  administer our website in order to speed up the navigation process and to make your site experience more efficient.

What personal data do we collect

When you visit our website, we gather information that relates to your device, your browser and to the way you navigate our website content, such as:

• the Internet Protocol (IP) address of your device
• the IP address of your Internet Service Provider
• device screen resolution
• device type (unique device identifiers)
• browser and operating system versions
• geographic location (country only)
• preferred language used to display
• the date and time of access to the website
• the internet address from which you were directly linked through to our website
• the control system that you use
• the parts of the website that you visit
• the pages of the website that you have visited and the information that you viewed
• the hyperlinks you have clicked
• the material that you send to or download from our website

If you choose to download our reports or white papers; or to subscribe to our newsletter news, events and alerts; or submit an inquiry we may ask you to fill out a form with information such as your name, phone number, email address, job title and company. From the moment you engage in one of the aforementioned actions, we will be able to relate the information listed above about your device, your browser and to the way you navigate our website content directly to you.
 

Why do we need your personal data?

Randstad processes your personal data only for the purposes specified below:

To manage the website and for system administration and security purposes (e.g. also for diagnosing technical and security problems, analyse the traffic to our website)

• Legitimate interest of managing and securing our website, marketing and communications strategy

For web analytics, in order to optimize the user experience (analyzing the way our pages are visited, analyzing trends, observe and measure how our visitors engage with our website) and the quality of the content provided to you (e.g. job posting)

• In principle we use legitimate interest for the processing of improving our website, marketing and communications strategy. For more information, we refer you to our cookie notice (here below).

If you choose to download our reports or white papers or to subscribe to news, events and alerts, fill in webforms, we will use the information you provide us to send you the content requested, to communicate with you (including, where you agree, to send you related information that might be of interest to you) and to improve our marketing and communication strategy

• Randstad can send whitepapers, newsletters, events and alerts where you have given consent to receive this. If you are no longer interested in these Randstad messages you are always able to opt-out from receiving such communications. Randstad can use information which you have provided via a webform to contact you regarding our services, based on our legitimate interest. If you are interested in said services, your data will be further processed as a “Business Relation”.

For managing specific inquiries

• Legitimate interest of improving our website, marketing and communications strategy

Cooperating with law enforcement agencies/courts, management of legal disputes/claims and handling any reports through Randstad's misconduct reporting procedure 

• Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests, managing legal claims/disputes and handling reports of potential misconduct within or relating to Randstad

Cookies

Please find more information on the cookies we use, for what purpose and further settings for configuring or deleting cookies in our cookie notice.

candidates

We use your personal data when providing our HR-services, which include services in the field of staffing, job mediation, project sourcing, search & selection, training, interim management and household as further described in our Terms and Conditions (collectively “Services”). 

By innovating at scale, Randstad will fulfil our compelling vision: to empower lifelong employability and deliver on our brand promise of proactivity, transparency and guidance to offer a truly enriching talent experience for finding a job around the world.

What personal data do we collect about you?

As a candidate, we may collect and process personal data about you such as:

• Identification information – we may process your name, contact information (including home address, home phone number and mobile phone number), country of residence, date of birth, title, (in exceptional cases) gender, digital signature, nationality (required on the basis of the legislation on the employment of foreign workers to ensure that you are allowed to work in Belgium).
• CV/resumes and other recruitment information – we may process your CV/resume, work history, information about your skills, your experience and educational background, languages spoken, work preferences, information as part of the assessment of your suitability as a candidate, such as certificates and references (with your consent only),results, about training and education and/or tests/assessments that you have attended or taken yourself or through Randstad,  data on your use of your profile, your actions on our website (consulting vacancies, applications, created job alerts, communication via automated systems) and other relevant information (such as your photograph, video-introduction,interview notes and personal data included in the cover letter or as part of the application process).
• Compensation and benefits information – we may process personal data relating to your current compensation and benefits including (without limitation) your current bonus, recurring payments and benefits.
• Government issued identifiers – we may process government issued identifiers such as the national identification number, as legally required.
• Government issued documents - proof of identity, work permit and residence permit (check required on the basis of the legislation on the employment of foreign workers to ensure that you are allowed to work in Belgium)
• Photographs and video footage – when participating in our services-related events, meetings, conferences etc., we may process photographs or videos of you via different media.
• Visitor information – when accessing our buildings, we may collect your name, contact details, car plate number, and other identification for security reasons. Where we are legally required to do so we may also ask you to disclose information about your health (including information related to viral infections, flu, etc.) for health and safety reasons.
• Survey results – we may process your responses to questions in our customer delight surveys.
• Information you choose to share with us – we may process additional personal data if you choose to share that with us.

This data may be obtained directly from you or indirectly. In the latter case, we will inform you of the purpose and data sources we use, when we communicate with you in connection with our Services (e.g. to alert you about a job opportunity), or in any event within one month of the time we indirectly obtain your data. The exception is where the provision of this information to you would cause disproportionate efforts. In that case, we may take alternative measures to protect your rights and freedoms.  We can also compile your data if you have made this public on public/social media (e.g. LinkedIn) which could indicate that you are interested in work-related services. In this case, we will ask you first whether you are interested in registering with us in accordance with our conditions and taking account of this Data protection notice. If you are not interested, we can process a limited number of data in order to meet your wish not to be approached by us.

Why do we need your personal data?

Randstad processes your personal data only for the purposes specified below:

To provide our Services to you (including matching and proposing you to clients from the different companies from the Randstad group, interviews, assessments). For example, we may process your personal data to recommend jobs to you based on your profile and enable our consultants to provide you with tailored job opportunities, career advice, reskilling options, inclusiveness, suggest additional training where necessary and introduce you to hiring managers.

• The processing of your data and the use of automated systems is necessary to provide you with our services (including matching services, …), and is therefore based on (pre-) contractual necessity

Training and updating of systems. Some of the systems that we use to provide our Services are based on machine learning technology. In order for that technology to function reliably, it needs to be trained and updated on the basis of existing data. We may also process personal data in an aggregated manner for statistical purposes. 

• Based on our legitimate interest in training and updating our systems. We have implemented mitigating measures to limit the privacy impact, such as de-identification and an easy opt-out in your choices.

To perform analyses to better understand our service performance and our functioning, to our candidates, workers and business relations.

• Based on our legitimate interest in improving our service performance and our functioning. We have put in place measures, such as anonimisation (where possible), to limit the impact on privacy.

Dispute management,  litigation and handling any reports through Randstad's misconduct reporting procedure

• Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests, managing legal claims/disputes and handling reports of potential misconduct within or relating to Randstad

Compliance with labor, tax and social security laws and other legal or regulatory requirements (e.g. equal opportunity and workplace diversity requirements, employment of foreign workers)

• Processing is necessary for compliance with employment and social security legal obligations

Approach you for commercial offers, newsletters and promotions/marketing campaigns of Randstad (e.g. invitations to take part in competitions, information about events organised by Randstad, etc.) that may be of interest to you

• Based on your consent you have given for this (via your profile on my Randstad or via your consultant at your Randstad office)

Facilities, security and contingency planning purposes

• Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include safeguarding and securing our assets, our facilities, our information systems and our people

To conduct corporate transactions (including mergers, acquisitions and divestments)

• Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include Randstad’s interest in developing its business through mergers, acquisitions and divestments

Candidate surveys, statistical purposes

• Based on our legitimate interest to survey our candidates so as to better understand their needs, to improve our services and to build and maintain a good relationship with our candidates

To promote our activities via different media (social networks, websites, …)

• Based on our legitimate interest to promote our services, we may process photographs and video footage of you at our events, meetings, conferences, etc. via different forms of media.

How long do we keep your personal data?

We keep your personal data for as long as you are looking for work in order to provide you with our services in accordance with our Terms & Conditions. This means that:

• You wish to actively benefit from our services (you are actively looking for work), and that interactions take place concerning our services : you send us an e-mail or you reply to an email, you update your online profile, you visit one of our offices (either physically or virtually), you give us a call, …

or

• You wish to continue to benefit from our minimum service, even if you no longer wish to be actively approached (you are looking for work passively).

From the moment where we have not interacted since some time, we keep your personal data for a period of 48 months. During this period, we will contact you on a yearly basis to ask you whether you are looking actively for work again or whether you would like to completely delete your personal data. If you do not reply to our messages, we will consider that you still wish to remain in our database in order to enjoy our minimum services. After the period of 48 months, we will delete your personal data. We will keep some personal data during 12 more months in view of certain statutes of limitation.

If we decide, pursuant to our Terms & Conditions, to no longer consider you as actively looking for work, we will keep your personal data for a period of 12 months.

social media

We use Social Media services such as LinkedIn, Facebook and Instagram to perform our Services. In the case of Meta you can directly provide us with your personal information in case a job posting is interesting to you. In order to comply with applicable data protection laws we have entered into a so-called “joint controller agreement” with Meta. Our joint controller agreement with Meta is available here. Further information on how Meta uses personal data (including the legal basis Meta relies on and the ways to exercise your rights against Meta) is available here.

temporary worker

Once you start working for one of the companies  of the Randstad group , we may collect, process and retain more personal data necessary for your employment.

What personal data do we collect about you?

When you start to work for one of the company of the Randstad group  we may process personal data about you such as:

• Identification information – your name, contact information (including home address, home phone number and mobile phone number), citizenship and country of residence, title, date of birth, (in exceptional cases) gender and digital signature.
• Professional information – we may process personal data related to your work including (without limitation) your job title, description and location, your department, professional email address, reporting levels, languages spoken and employment status (full-time/part-time/etc.).
• mandatory information related to employment - diplomas, certificates, driving licence,...
• Financial information – financial information including (without limitation) your bank account number, bank details, VAT number.
• Salary information – we may process salary information including (without limitation) recurring payments and benefits, your bonus.
• Performance-related information – performance-related information including (without limitation) information on your performance reviews.
• Disciplinary information - information relating to disciplinary measures taken against you, if any.
• Grievance information – In order to assist in the reporting of grievances and (suspected) misconduct within the Randstad Group of companies, we have established dedicated channels through which stakeholders may voice concerns, either through local reporting mechanisms in place at the level of the local Randstad Group companies or, for serious misconduct (including whistleblowing), through our Integrity Line, the Randstad Group reporting facility. Whenever we receive a grievance report or a report about (suspected) misconduct we may process personal data related to the complainant, the other individuals mentioned in the complaint and the person(s) that is/are subject of the complaint and/or of the investigation into the complaint. 
• Government issued identifiers – government issued identifiers including (without limitation) the national identification number and social security number, as legally required. Identity documents, labour permissions, …. 
• CV/resumes and other recruitment information – your CV/resume and other relevant information (such as your photograph, interview notes and information included in the cover letter or as part of the application process). 
• Travel and expense data – travel and accommodation information and expenses including (without limitation) travel itineraries, hotel and travel reward cards.
• Information you choose to share with us – information you choose to share with us, including (without limitation) information you share when using IT support or calling the helpline, and information about you that may be conveyed by your use of a webcam in communicating with us.
• Vehicle information – information about your personal or company car including (without limitation) your license plate, parking tickets and driving fines.
• Photographs and video footage – when participating in events, meetings, conferences etc. related to our services, we may process photographs or videos of you via different media.
• Family and dependent information – information related to your family and dependents including (without limitation) details regarding family composition (names, genders, ages), any "special needs" or education requirements for children or dependents, special needs of elderly parents, emergency contact information. 
• Information related to identification/access control cards – employee identification and access control cards may contain your name, photograph, employee number and may be linked to other details on record (department, phone number, license plate).
• CCTV footage – we may process footage of you obtained through our use of CCTV surveillance systems.
• Survey results – we may process your responses to questions in employee surveys.
• Information related to your usage of Randstad devices, software and access to Randstad’s network (including the information necessary to give you access to the various IT tools and applications made available by Randstad or third parties that are necessary for the performance of your work) – we may process information related to your use of our devices, software and access to our networks, including (without limitation) your browsing history, your use of email, internet and social media, your user access information (password and username) whether at the workplace, on our equipment or otherwise through our networks. 
• Visitor information – when accessing our buildings, we may collect your name, contact details, car plate number, identification, etc. for security reasons. Where we are legally required to do so we may also ask you to disclose information about your health (including information related to viral infections, flu, etc.) for health and safety reasons.
• Special categories of data, such as: 
  • Health-related information – health-related information including (without limitation) injuries and exposure, incident reports, disability, sickness and absences and maternity leave information, as legally required.
  • Extract of criminal record - as legally required 

To the extent we process these special categories of data, we will protect, secure and use that information in a manner consistent with this notice and applicable laws.

• Trade sanctions information relating to you - we may verify whether you are a politically exposed person, a specially designated national or otherwise subject to sanctions under applicable laws or regulations.

Why do we need your personal data?

Randstad processes your personal data only for the purposes specified below:

General HR management and administration purposes (including workforce management)

• The processing is necessary for the performance of the (employment) contract ; and/or processing is necessary for compliance with employment and social security legal obligations

Compensation, payroll and expense reimbursement (including reporting and billing to clients)

• The processing is necessary for the performance of the (employment) contract and/or processing is necessary for compliance with employment and social security/tax legal obligations

Insurance, pension and other benefits

• Processing is necessary for the performance of the (employment) contract; and/or Processing is necessary for compliance with employment and social security legal obligations

Performance management, performance review, career development and training

• Processing is necessary for the performance of the (employment) contract; and/or processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the development and training of employees

Fleet management

• Processing is necessary for the performance of the (employment) contract; and/or processing is necessary for the purpose of the legitimate interests pursued by Ransdstad, which include safeguarding our assets

Disciplinary and grievance management, investigations, appeals (including managing complaints)

• Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests and managing legal claims/disputes

Dispute management, litigation and handling any reports through Randstad's misconduct reporting procedure"

• Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests, managing legal claims/disputes and handling reports of potential misconduct within or relating to Randstad”

Health and safety management

• The processing is necessary for the performance of (employment) contract; and/or processing is necessary for compliance with employment and social security legal obligations. If not based on the above grounds: Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of its employees, company assets, protecting its legal interests and managing legal claims/disputes; or protection of the vital interests of the Data Subjects

Managing holidays, leaves and other absences

• Processing is necessary for the performance of the (employment) contract; and processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include improving efficiency in the workplace and the proper conduct of its business

Compliance with labor, tax and social security laws and other legal or regulatory requirements (e.g. equal opportunity and workplace diversity requirements)

• Processing is necessary for compliance with employment and compliance with our legal obligations under labor, tax, social security and other laws and regulations

IT support

• Processing is necessary for the performance of the (employment) contract; and/or processing is necessary for the purpose of the legitimate interests pursued by Ransdstad, which include safeguarding our assets and ensuring security of our information systems

Facilities, security and contingency planning purposes

• Processing is necessary for the performance of the (employment) contract; and/or processing is necessary for the purpose of the legitimate interests pursued by Ransdstad, which include safeguarding and securing our assets, our facilities, our information systems and our people

Network and device usage optimization and related security controls (including company network access and authentication)

• Processing is necessary for the performance of the (employment) contract; and/or processing is necessary for the purpose of the legitimate interests pursued by Ransdstad, which include safeguarding our assets and ensuring security of our information systems

Preventing, detecting and investigating fraud and other crimes, and compliance with sanctions regimes (including identification of politically exposed persons, specially designated nationals  and screening against sanctions lists)

• Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests and managing legal claims/disputes; and/or processing is necessary to comply with our legal obligations (including when authorities or administrations ask information about a temporary worker)

Emergency and disaster management

• Based on a legitimate interest pursued by Randstad, which includes ensuring the safety of talent; and where the above ground is not possible because local mandatory law requires so, only in those limited cases may this be based on a consent

Relocation, mobility and travel management

• Processing is necessary for the performance of the (employment) contract; and/or processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include improving efficiency in the workplace and the proper conduct of its business

To monitor and enforce compliance with Randstad policies and procedures

• For the purpose of the legitimate interests pursued by Randstad, which include safeguarding our assets and ensuring security of our information systems

To monitor and enforce compliance with legal obligations applicable to us (including the requirements set out in your contract with us)

• Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests and managing legal claims/disputes

Recruitment and employment 

• (pre)contractual necessity for our services when matching (e.g. via Terms & Conditions on the website) or when we enter into an (employment) contract with you we require some data to be able to draw up this contract and to then be able to execute it correctly;

Employee surveys, statistical purposes

• Based on our legitimate interest to survey our temporary workers so as to better understand their needs, to improve our services and to build and maintain a good relationship with our temporary workers and with the clients our temporary workers work at

Approach you for commercial offers, newsletters and promotions/marketing campaigns of Randstad (e.g. invitations to take part in competitions, information about events organised by Randstad, etc.) that may be of interest to you

• Based on your consent you have given for this (via your online profile or via your consultant at your Randstad office

To manage memberships of employees to professional associations

• Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include improving efficiency in the workplace and the proper conduct of its business

To perform internal and external audits

• Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include improving efficiency in the workplace and the proper conduct of its business, including compliance with laws and regulations

To conduct corporate transactions (including mergers, acquisitions and divestments)

• Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include Randstad’s interest in developing its business through mergers, acquisitions and divestments

Photographs and video footage

• Based on our legitimate interest to promote our services, we may process photographs and video footage of you at our events, meetings, conferences, etc. via different forms of media.

How long do we keep your personal data?

We keep your employment data (identification, services, salary data, multifunctional declaration to the National Social Security Office, tax declaration, etc.) for a period of 10 years after the end of your (employment) contract. We do this to meet all kinds of social, fiscal and other legal obligations and limitation periods.
 

business relationship

In the context of our Services, we process your personal data if you are working for companies with which we are conducting (or intending to conduct) business (e.g. to make offers for the Services and to maintain a business relationship with the company you work for) or if you are working for another Business Relation like Service Providers, Influentials, ... or you are a private individual using or wishing to use our Household services and other B2C services or being contacted as a referee for our talent. 

What personal data do we collect about you?

We process the following personal data about you such as: 

• Identification information – we may process your name and other contact information (including email address, landline phone number and mobile phone number), title,  and digital signature.
• Professional information – we may process information related to your work including (without limitation) your job title, your location, your department and languages spoken.
• Photographs and video footage – when participating in recruitment-related events, meetings, conferences etc., we may process photographs or videos of you via different media.
• Survey results – we may process your responses to questions in surveys.
• Visitor information – when accessing our buildings, we may collect your name, contact details, car plate number, identification, etc. for security reasons. Where we are legally permitted to do so we may also ask you to disclose information about your health (including information related to viral infections, flu, etc.) for health and safety reasons.
• Information you choose to share with us – we may process additional information if you choose to share that with us (e.g. when contacting you as a referee for our talent).
• Trade sanctions information relating to you - we may verify whether you are a politically exposed person, a specially designated national or otherwise subject to sanctions under applicable laws or regulations.
   

We compile your data as soon as you have provided it to us. This can be done by email, via webform, text message, verbally (by phone, in a Randstad office, during a visit to your company, at an event, training course, etc.), by giving us your business card or in any other possible way. This also happens when you are registered as a contact for our services by your company or organisation or when, as a private customer, you are identified by third parties as wishing to make use of our services in the context of service vouchers.

We can also compile your data if it has been made publically accessible, when these are accessible in commercial databases compiled by organisations that we work with, or if you published your data yourself on public/social media (e.g. LinkedIn) and your function on public/social media indicates that you are the right contact for us to interview as part of our service.

Why do we need your personal data?

Randstad processes your personal data only for the purposes specified below:

To administer and manage the contractual relationship between Randstad and our clients and suppliers

• Necessary for the performance of the contract between Randstad and the client or supplier

Business development (including sending direct marketing and offers) 

• Depending on the circumstances this may be based either on your consent or on our legitimate interest to maintain good relations with our current or prospective clients and suppliers. You can always choose not to receive direct marketing and offers from us; see the section “Your data protection rights” below

Facilities, security and contingency planning purposes

• For the purpose of the legitimate interests pursued by Ransdstad, which include safeguarding and securing our assets, our facilities, our information systems and our people

Health and safety management

• Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of its employees, company assets, protecting its legal interests and managing legal claims/disputes; and/or protection of the vital interests of the Data Subjects

To conduct corporate transactions (including mergers, acquisitions and divestments)

• Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include Randstad’s interest in developing its business through mergers, acquisitions and divestments

(E)-Events

• Based on our legitimate interest to organise events so as to better build and maintain a good relationship with our clients and our suppliers

Preventing, detecting and investigating fraud

• To comply with our legal obligations when some authorities or administrations ask information about our contact as a client (including personal data); and/or Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests and managing legal claims/disputes

IT Support

• Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include safeguarding our assets and ensuring security of our information systems

Surveys (including satisfaction surveys)

• Based on our legitimate interest to survey our clients so as to better understand their needs, to improve our services and to build and maintain a good relationship with our clients 

Dispute management, litigation and handling any reports through Randstad's misconduct reporting procedure

• Processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests, managing legal claims/disputes with our clients and suppliers and handling reports of potential misconduct within or relating to Randstad

Compliance with legal or regulatory requirements 

• Processing is necessary for compliance with our legal or regulatory obligations (e.g. obligations under tax laws to keep certain information including personal data)

Preventing, detecting and investigating fraud

• To comply with our legal obligations when some authorities or administrations ask information including personal data; and;or processing is necessary for the purpose of the legitimate interests pursued by Randstad, which include the protection of company assets, protecting its legal interests and managing legal claims/disputes

To monitor and enforce compliance with Randstad policies and procedures

• For the purpose of the legitimate interests pursued by Randstad, which include safeguarding our assets and ensuring security of our information systems

To perform internal and external audits

• For the purpose of the legitimate interests pursued by Randstad, which include the proper conduct of its business and accuracy of financial reporting

Photographs and video footage

• Based on our legitimate interest to promote our services, we may process photographs and video footage of you at our events, meetings, conferences, etc. via different forms of media.

How long we keep your personal data?

We keep your information only as long as it is relevant for our commercial and operational activities or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. You can also unsubscribe from newsletters or mailings. You can also exercise your rights via our website.

The following criteria can influence the effective retention periods:

How long is the personal information needed to provide our (online) services? This includes maintaining and improving the performance of our services, keeping our systems secure, and maintaining appropriate business records.

Are we obliged for legal, contractual, or similar reasons to retain your personal information? Examples can include mandatory data retention laws, government orders to preserve data relevant to an investigation, or personal information retained for the purposes of litigation.

When we no longer need to retain your personal information, we’ll either remove it from our systems or depersonalize it so that we can't identify you.