international customer service representative - solutions team.

Johnson & Johnson in Diegem searches a motivated Customer Service Representative to work in an international environment. Sounds nice? Please keep reading.

- Single point of contact for a defined group of external and internal customers
- Responsible for the recording, handling and finalization of customer inquiries, complaints and claims
- Responsible for handling and processing returns, disputes and address book creations
- Supports order management activities on occurrence
- Responds to difficult customer queries
- Investigates and resolves non-routine customer problems
- Determines which complex issues need to be escalated
- Verifies new accounts are set up correctly in database
- Provides updates to customers on order status and/or problem resolutions
- Solicits feedback regarding customer satisfaction
- Reviews log of all calls, query details and responses
- Ensures log is accurately filled out and that all queries have been answered accurately and efficiently
- Prepares and distributes external and internal communication