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You will be part of our Service team and responsible for the first level support of our unified communication tools. You will report to the Service team leader on a day to day basis.
Your day to day basics are: -You will ensure the follow-up of new incident tickets and resolve customer incidents with help of second level, as needed. -You amend customer configurations upon customer request. -You document customer solutions and products. -You are part of the service delivery process, including the RMA process. -You will learn how to provide services to customers in an ITIL environment.
Your profile: -You are a passionate ICTer with at least a bachelor degree in information technology. -You are used to work in a Linux environment and have a general interest in Open Source software. -Knowledge of open standards like SIP and related technology is a plus. -You have a first experience in a similar position and are eager to learn from senior colleagues. -You are fluent in speaking and writing of Dutch and English. -You are a problem solver and focus on making a customer happy. -You are curious, proactive and have a structured approach to managing tasks. -You are eager to have an experience in a young fast growing company
wat bieden wij?
What's in it for you? -A competative salary package. -The opportunity to develop your competencies and evolve into related functions. -Possibility's for training and professional development. -A fun and welcoming team.