IT Operational Business Support

19-9-2018 anderlecht

Nestlé is the world's leading nutrition, health and wellness company. Well-known brands include MAGGI, NESPRESSO, NESCAFE and KIT KAT. Our purpose of "Enhancing the quality of life and contributing to a healthier lifestyle" is to provide consumers with the best tasting, most nutritious choices in a wide range of food and beverage categories and eating occasions, from morning to night. Naturally, in order to achieve this, the dedication of ambitious and positive people is indispensable. In our Benelux IT team, we are looking for a IT Operational Business Support colleague.


We are looking for our client Nestlé an IT Operational Business Support Fulltime Based in Brussels. This can be someone with experience or a starter.

You will be responsible of… :

Delivering support to the Nestlé employees regarding their infrastructure devices (Laptop, desktop, tablet, printers, mobile phones, phones ...) including services.
Being the point of contact for all Nestlé employees having issues and specific IT requests.
Ensuring the successful resolution of all tickets raised with regard to specific incidents, requests, issues, etc., within a specific timeframe and standards.
The management of all hardware and software within Nestlé Belgilux.
Contributing to good audit results by following policies and work instructions
Being proactive in developing personal skills and technical knowledge to improve efficiency and effectiveness of the Service Desk service.

jouw aanbod

You are and have… :

A strong experience in a similar Business Solution Support function; we are looking for someone with at least already 3-5 years of experience but it can be also a starter.
You have a strong knowledge of IT systems, devices and applications.
Customer oriented with excellent customer care skills – respectful, sensitive, able to relate.
Excellent at communications and interpersonal skills – outgoing and enthusiastic.
Excellent analytical skills, thorough and logical.
Strong achievement focus – high energy and committed to end results.
The ability to work in a team.
The ability to work under pressure.
Detail oriented and able to prioritize.
Basic application knowledge.
A good knowledge of Dutch or of French and a medior level of English as you will be working with all employees at Nestlé.

wat bieden wij?

Corporate culture ... :

Nestlé Belgilux has an open, informal and personal culture. Learning from one another is key. There is room for entrepreneurship and freedom of mind. Teamwork is essential. Nestlé employees have a strong work ethic, are loyal and proud to work for the company. The head office in Anderlecht employs about 570 people.


Filip Decat
Account Manager AUSY ICT
gsm: 0479409568
email Address:

functioneel analist / business analist (m/v)
onmiddellijke vaste indienstname
contact informatie
Filip Decat 024746022