tracing officer.

Handle customer complaints, provide appropriate solutions and alternatives
within the time limits to ensure prompt resolution of missing shipments.
- Keep records of customer interactions, process customer accounts and file
documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Liaising with all tracing requests from the region and transit points and resolve
any emerging problems that our customer accounts might face with accuracy
and efficiency.
- Prompt follow up with warehouse check.
- Checking regularly and physically warehouse(s).
Engage with GHA on all daily (bi-daily) searches throughout the warehouse
locations.
- Report status back to origin station/regions interchange frequently with other
departments on status, on quality and improvement or deterioration of
service.
- Report status quo to management on daily basis