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description de la fonction
Working closely together with the lead field services and other team members, the FSR will be responsible for achieving defined goals & objectives as well as working safely, compliantly and efficiently at a defined group of customer accounts. The FSR will service, recommend changes, report and communicate with customer representatives on treatment performance in accordance with the commercial agreement and close collaboration with the responsible Account Manager. Main responsibilities: - Collect samples, conduct analysis & produce service reports in line with the agreements with the customer (by contract) for the customers that are assigned. - Inventory follow up. - Be aware of contract content and act accordingly in service visits. - Be aware of lab procedures to use and reasons for exceptions. - Know the 'leading indicator' for every application (know the CTQ's of your customers) - Face-2-face discussion of generated reports with customer contacts on a regular basis (as agreed with Account Manager). Quality: - Acquire and maintain all relevant knowledge on applications and customer processes which are serviced - Communicate pro-actively, inform team members and customers in an effective way Value generation: - Continuously drive and deliver added value to the customers through optimization in chemical treatment in close cooperation with the account manager and technical support functions Teamwork: - Work in close cooperation with the Account Managers and other Service Engineers at the assigned customers - Stay informed on the market / customer situation and share appropriate information with the HPG Benelux team Possible additional responsibilities depending on experience level and personal development are discussable.
Required qualifications - Service oriented, external focus - Positive and flexible - "No 9 to 5 mentality" - Strong Chemical background, bachelors degree or equivalent knowledge and experience - Taking initiative driven by technical improvements - Team player and independent - Commercial feeling and interest - Good communication and computer skills - Good knowledge of Dutch & English is required - Driver's license
You initially start as a 0.8FTE temporary assigned Service Engineer for a period of at least 12 months. In case of positive development, a full-time contract can be awarded.