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description de la fonction
- You will be part of the Coordination Team, support the different processes for Technical & Connected Service Support. - You coordinate the support process: registering and translating questions, solving non-technical problems, communicating with the dealer network and internal colleagues, following up on reported issues - You prepare incoming questions in such a way that the technical support engineers get qualitative information to start their investigation - You request and follow up on customer satisfaction - You actively work with continuous improvement within your area of responsibility
- Excellent communication skills - Sufficient IT knowledge to use the wide range of systems - Customer oriented and interested in continuous improvement - Profound knowledge of English, in combination with French and German - Knowledge of any other European language is an asset
Offer - Interesting opportunity within an international environment. - Flexible workinghours - Our company culture is how we interact with each other, with our customers and with society as a whole, to achieve our business objectives. It is rooted in our history and is critical to our companies long term success. It is the foundation on which everything else is built.