Customer Support Coordinator - French and German.

26-5-2018 oostakker
description de la fonction

- You will be part of the Coordination Team, support the different processes for Technical & Connected Service Support.
- You coordinate the support process: registering and translating questions, solving non-technical problems, communicating with the dealer network and internal colleagues, following up on reported issues
- You prepare incoming questions in such a way that the technical support engineers get qualitative information to start their investigation
- You request and follow up on customer satisfaction
- You actively work with continuous improvement within your area of responsibility

vos atouts

- Excellent communication skills
- Sufficient IT knowledge to use the wide range of systems
- Customer oriented and interested in continuous improvement
- Profound knowledge of English, in combination with French and German
- Knowledge of any other European language is an asset

qu'offrons-nous?


Offer
- Interesting opportunity within an international environment.
- Flexible workinghours
- Our company culture is how we interact with each other, with our customers and with society as a whole, to achieve our business objectives. It is rooted in our history and is critical to our companies long term success. It is the foundation on which everything else is built.

sommaire
fonction
inbound / outbound (m/f)
type de job
temps plein
type contrat
jobs fixes après intérim
secteur
industrie automobile et des moyens de transport
référence
DUORS-924272
informations de contact
Ruth Engelbeen en Joke De Smet
callforce_gent@randstad.be 09 235 72 34 of callforce_gent@randstad.be
09 235 72 34 of callforce_gent@randstad.be

informations de l'agence
Sint-Denijs-Westrem
Kortrijksesteenweg 1127-1129
9051 SINT-DENIJS-WESTREM
003292236220
003292236220