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description de la fonction
This company is looking for a full-time Support Engineer in the ICT domain with a positive mindset, willing to share the enthusiasm, with a do attitude, conscientious, willing to contribute to our relation with the business and able to blend this with your relevant service delivery experience.
Central is contributing to / selling of / harbouring of the ICT Service Model, together with the organization, its users, contributors including new and existing internal and external suppliers. Guard service standards (SLOs) that can be managed, measured, have merit from a user perspective and fit in a governance model.
You will perform your activities in close collaboration with a team of other support engineers.
- Bachelor's degree in computer science, information systems or related field, and / or equivalent work experience. - You are eager to create added value for our business - You understand business value drivers, and bring a service oriented approach to our organisation - You are able to fulfill the needs of the business with a personal approach - You can advise the business with every request so to find the best solution - You drive the efficiency and effectiveness of the incident management process - You drive the efficiency and effectiveness of service request fulfillment - You help you and your team follow the incident management process for every incident - You help you and your team follow the service request fulfillment process for every service request - You have relevant (+ 2 years) Service Desk experience - Analytical mind (quickly assess situation, goal and service oriented) - Stress resistant - Customer focused. Understanding the needs of the business and acting accordingly - Team player, able to acquire, contribute to and share knowledge and experience - Able to find and combine relevant frameworks with notions of: IT Governance, preference COBIT. Service management, preference ITIL. Project management - ICT in general - Fluent in Dutch, English and French