Customer service business process analyst (temporary)

8-11-2018 antwerpen 1
description de la société

Our client mines and manufactures a wide range of mineral products for both local and international markets. They have grown into one of the largest industrial minerals companies in the world.

description de la fonction

The business process analyst supports the definition, implementation and continuous review of the operating model with best practice business processes and information systems within a defined functional scope of customer service and implementation of SAP.

Your roles & responsibilities:
- define and implement best practice business processes
- lead continuous improvements
- act as a change agent to bring the company to the new way of working
- contribute in projects and manage (sub)projects
- design and implement business processes in line with operating model
- lead or participate to integration & user acceptance tests
- leading & facilitating workshops that involve eliciting process requirements and liaising with users

vos atouts

Your background:
- good analytical background
- project management skills
- problem solver
- excellent communication skills
- ideal candidate has expercience in a customer service role
- influencing skills: able to promote ideas towards the stakeholders
- ability to facilitate and lead workshops & meetings
- expertise in ERP and/or experience with Lean/Six Signam or BPM projects
- knowledge of both Dutch and English is a must

End date assignment: 31/12/2019

analyste fonctionnel / business analyst (m/f)
type de job
temps plein
type contrat
jobs temporaires
extraction de minéraux
informations de contact
Merle, Charlotte & Laura 03-201 61 39
03-201 61 39

informations de l'agence
Antwerpen Groenplaats
Groenkerkhofstraat 2