assistant commercial fr/nl (h/f).

En tant qu'assistant commercial, votre fonction consistera à passer des appels téléphoniques sur base d'une base de données existantes et la mettre à jour ( clients existants et prospects).

Je staat in voor de eerstelijnsopvang van de binnenkomende telefoons, e-mails en chatoproepen op de helpdesk, waar software voor elektronisch bankieren van KBC ondersteund wordt, en dit voor de particuliere klanten.Concreet beantwoord je vragen en los je problemen op in verband met de installatie, de configuratie en het gebruik van de KBC-producten voor elektronisch bankieren op Windows, Mac, tablet en smartphone

You are responsible for a portfolio of French and Italian customers. You are the first point of contact and are responsible for the cross departmental coordination of orders, both internally and externally, from order receipt until delivery of the product. You have daily contacts with international customers and colleagues. To help you succeed, you are part of our Customer Service team.Your main tasks include:- Being the first point of contact for external and internal customers and distributors- Communicating proactively and managing the follow up of lead times- Handling orders while ensuring compliance with legal procedures and documents- After Sales customer support: credit checks, service complaints, product returns, ¿- You act as a back-up for your colleagues