digital operations manager - 10575.

• Act as point of contact / trusted partner to co-create the implementation of PVU OmniChannel strategy
• Create differentiated End-to-End Omni Channel solutions in Veeva CRM (such as Approved Email, Key Message, Product Catalogue, Taxonomies, Consent Management) 
• Drive implementation and operations for orchestration engines / journey solutions (such as VersoEngine or Salesforce Marketing Cloud)
• Coordinate and align requirements for the CRM run release, ensure consistency on the functionality usage and data quality as well as drive training and launches of new functionalities to the users as a capability owner of the marketing functionalities of our CRM. 
• Constructively collaborate with IT, I2I departments, medical, legal and compliance teams
• Challenge the status quo and have an entrepreneurial attitude to get things done by creating a shared 
• vision and bringing people along to embed Omni Channel thinking
• Act as process owner and point of contact for reporting & analytics requirements in OC area to allow continuous evaluation of digital tactics to challenge and optimize stakeholder value & impact
• Understand our stakeholders, associated health ecosystems, needs and wants, attitudes and beliefs, behaviors, country particularities and the role of our customer. As well as showing genuine interest in and proactively keeping up to date on these subjects.
• Apply marketing principles including among others like stakeholder segmentation, targeting, profiling, mass customization, content management and campaign planning and evaluation.

• CRM system knowledge & affinity – Interest in technology and related applications, including utilization of digital channels & media. Working knowledge of CRM-like systems (esp. Veeva) is a must. Experience with orchestration engines & journey solutions (such as Verso Engine/ SFMC) is a strong plus
• Digital hard skills – Assuming the majority of future engagement strategies will be digital, hands-on expertise in this area remains key. Optimize new digital functionalities and apply agile methodology to help teams accelerating on delivery
• Analytical skills with main focus on business case analysis and insights generation linked to channel performance 
• Outstanding execution & project management skills – This includes stakeholder management & networking, change management, planning & status tracking, risk/issue management, especially for launch preparations in pharma
• Health ecosystem – Experience with our extended health 
• ecosystem is key to understand the stakeholders, their needs & wants that are subject to our engagement strategies
• Innovation mindset – Innovation especially in the digital space will be a critical asset. Experience with new value propositions, engagement approaches as well as with innovation methodologies are a necessity. Strong connections or experiences outside Pharma in this domain is a plus 
• Effective communication and presentation skills, including advanced English language capabilities
• Team worker
• Willingness to travel 

Consultancy

We offer an attractive salary with extra-legal advantages: 

• Group insurance
• Hospitalisation insurance
• Meal vouchers of 7 euros gross per working day
• Reimbursement km or company car 
• Monthly allowance (80 euros net per month)
• A 13th month
• Training
• Etc.

A rate as a freelancer is also possible.