Service engineer (Overijse, optie vast)

5-10-2018 wavre
company profile

You will be part of our Service team and responsible for the first level support of our unified communication tools. You will report to the Service team leader on a day to day basis.

job description

Your day to day basics are:
-You will ensure the follow-up of new incident tickets and resolve customer incidents with help of second level, as needed.
-You amend customer configurations upon customer request.
-You document customer solutions and products.
-You are part of the service delivery process, including the RMA process.
-You will learn how to provide services to customers in an ITIL environment.

your contribution

Your profile:
-You are a passionate ICTer with at least a bachelor degree in information technology.
-You are used to work in a Linux environment and have a general interest in Open Source software.
-Knowledge of open standards like SIP and related technology is a plus.
-You have a first experience in a similar position and are eager to learn from senior colleagues.
-You are fluent in speaking and writing of Dutch and English.
-You are a problem solver and focus on making a customer happy.
-You are curious, proactive and have a structured approach to managing tasks.
-You are eager to have an experience in a young fast growing company

what do we offer?

What's in it for you?
-A competative salary package.
-The opportunity to develop your competencies and evolve into related functions.
-Possibility's for training and professional development.
-A fun and welcoming team.

summary
function
maintenance and servicespecialist (m/f)
employment type
full time
contract type
immediate permanent employments
sector
Boekhoudkundig en juridisch
reference
DUORS-1005541
your Randstad contact
Laure Grauls en Kaat Meyns
hightechnics_leuven@randstad.be hightechnics_leuven@randstad.be
hightechnics_leuven@randstad.be

office info
Leuven Diestsevest
Diestsevest 14
3000 LEUVEN
003216301260
003216301260