International Customer Services Coordinator

11-10-2018 diegem
company profile

European Distribution Center for Medical Devices

job description

As an international Customer Services Coordinator you are responsible for the following tasks:

1) Build collaborative partnerships with Business Partners
- Develop customer relationships with Affiliates, acting as the Single Point of Contact (SPoC) and
develop knowledge and understanding of the Affiliates' market and Export customers.
- Work closely with internal customers (Supply Planning, Warehouses, PDM, Finance,...)

2) Relentless focus on Customer Service
- Complete the sales order cycle from reception of order to final delivery to end customers in the country
- Order Management, either via the Planning tools or via CORA according to the shipment schedule
- Provide supply and shipment information: provide order status, expected delivery dates, ensure timely shipping, pro-actively inform customer on possible future issues, liaise with planning in order to give the best shelf life and quantity in line with customer profile
- Execute the different services to Affiliates and export customers (Returns/complaints/ ICP/ Bill-to / Shipto creation )
- Managing the different events (stock builds, tenders, customer specific requirements)
- Responsible for achieving targets set every year in the area of On Time Shipment and Invoice Accuracy

3) Significant Focus on Quality
- Log accurately all complaints and ensure rapid resolution
- Log and follow up of credit notes to the country in case of valid customer complaints
- Assess country's needs, obtain regular feedback from country through conference calls, communicate any logistic improvement to our contact in the country that could help in the sales process
- Feedback to Distribution team any important issues concerning customer complaints
- Ensure activities performed are compliant with the applicable Quality System and regulations

4) Contribute to pleasant work atmosphere and team spirit
- Actively participate in meetings
- Provide cover for other team members
- Update Supervisors on a regular basis

your contribution

- Atitude for dealing with people in a customer-oriented and international environment
- Experience in Order to Cash system, JDE 8.12 knowledge
- Fluency in English is a must
- Experience with reporting tools
- Basic knowledge of Distribution planning, inventory management and forecasting
- Knowledge of MS Office
- Customer oriented
- Excellent communication skills, social and a team player
- Flexible
- Accuracy, analytical and detail focus is a must
- Good at organizing and prioritizing work in a dynamic environment with many ad-hoc issues

logistics employee (m/f)
employment type
full time
contract type
temporary contract
Transport, logistiek en luchtvervoer
your Randstad contact
Caroline Temmerman