Customer service medewerker

6-9-2018 sint-lambrechts-woluwe
company profile

For a global leader in the fintech market, with more than three decades of experience, we are looking for a customer care agent.

job description

What you'll do

- Treat all inbound 1st line technical or administrative support requests (by phone, e-mail, tickets)
- Assist new merchants in set-up of their account, both in technical as well as in administrative way
- Provide additional information about products, offers and technical solutions
- Investigate ongoing or new incoming incidents
- Participate actively in projects with close interactions with other departments and management
- Ensure continuity of our merchant business by responding quickly and taking correct measurements on day-to-day tasks

your contribution

Je spreekt en schrijft en schrift zeer goed: - Nederlands + Frans + Engels OF - Frans + Engels OF - Italiaans + Engels + Nederlands of Frans

Who you are

- Bachelor degree or equivalent by experience
- You have been there & done that for at least 1-3 years
- Results are your main drivers
- You feel very passionate about communication & taking care of customers
- Curious to learn new ideas and concepts and broaden your horizon
Average IT knowledge/passion (e.g. HTML, general internet protocol, etc.)
- You take end to end responsibility of the challenges/opportunities that customers bring to the table
- You love working together in team to come up with the perfect solution to every problem

summary
function
inbound / outbound (m/f)
employment type
full time
contract type
permanent employments after interm service
sector
Boekhoudkundig en juridisch
reference
DUORS-929312
your Randstad contact
Ella & Stephanie
brussel_421@randstad.be 02/209.12.50 brussel_421@randstad.be
02/209.12.50 brussel_421@randstad.be

office info
Brussel Munt
Rue des Princes 8-10
1000 BRUXELLES 1
003222291400
003222291400