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For a company in Heverlee, specialised in microbiology, we are looking for a Customer Service Representative.
We are currently looking for a Customer Service Representative to join the current team. You are the first point of contact for customers and your aim is to help the customer as much as possible with his/her questions. Giving updates on orders, setting up quotes, following up on shipments, giving advice on products, providing basic technical support ... It's all part of this diverse job.
Responsibilities: - Answer all types of incoming customer inquiries concerning IDT products and services. Contact is primarily through email, web chat and phone. - Provide recommendations to customers to improve their experience. - Resolve customer order issues. - Document all customers' interactions in the Customer Relationship Management (CRM) database. - Assist with the invoicing process as necessary. - Review orders before and after manufacturing for products that require extra follow-up. - Review of daily reports. - Generate price quotes and pro-forma invoices as required.
- The ideal candidate has a bachelor's degree or equivalent in a science related field, preferably in molecular biology. If you have a first experience in a customer service position and you are eager to learn more on molecular biology, your application will definitely be taken into account.
- Since the big majority of the customers you get in contact with is located abroad, a good knowledge of English, both written and spoken, is necessary. A good level of Dutch is also required. If you master any other languages, in particular German or French, then that's definitely a plus. Communication happens via e-mail, web chat and phone. So good computer skills are a must to perform this job well.
- Are you a social, customer friendly, helpful person who treats everyone with respect? Are you born to multitask and do you want to know everything about DNA and molecular biology? Then this might be the perfect job for you.
Interested in this job? Please apply online with a current cv and motivation letter!