Customer operations Manager

7-12-2019 waregem
company profile

Our client is the market leader in area development and inner-city reconversion projects

job description

Are you looking to work and be a added value om a promising project in company in full expansion?

Do you have strong Process Management skills and experience in Customer service?

You are at the right place!

dorine.vantours@cx.ausy.be

0491/720.714

• Leads and supports cross-functional project teams to implement operational changes.

• Implements process improvement projects and deploy solutions, globally.

• Coordinate and measure customer satisfaction, making reports. Centralization of requests, work on processes.

• Builds relationships with cross-functional CS and the other departments : Sales Director, HR, IT Project Manager.

• identifying indicators for future improvement opportunities.

• Collects data and insights from operations to identify root cause of problems.

• Surveys, identifies and analyzes best practices for techniques and processes.

• Leads initiatives to implement best practices in operations.

• Performs cost and benefit analyses and constructs business cases for process improvement opportunities.

your contribution

• min 5 years of professional experience working in operational program management or process improvement

• Advanced Knowledge of customer service and contact center operations

• Experience deploying management strategies

• Experience in People Management

• Strategic thinker, with clear vision and direction of improvement management

what do we offer?

The opportunity to work on a promising project and to be a added value in a company in full expansion.

summary
function
commercial manager (m/f)
employment type
full time, freelance
contract type
long term contracts
reference
CXRSP-86969
your Randstad contact
Dorine Vantours
dorine.vantours@cx.ausy.be 02 474 60 19
02 474 60 19