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summary

hasselt
contract
40 hours per week

group function
finance
reference
CXRSP-108483

job details

The Business Process Analyst B2B is a staff member reporting to the Head of Customer Operations B2B. The Business Process Analyst aims to achieve operational excellence and a positive customer experience within the B2B segment at Luminus.

As an analyst, you are an important player in the transformation of the customer operations department. You analyse, advise and propose improvements based on data, interviews, workshops, models and metrics.

Your conclusions are strong and factual and need to be clearly and precisely documented.

You are able to inventorize existing documentation and document missing process descriptions and flows.

Besides that, you are a proactive challenger. You identify waste in processes, anticipate on changes and are continuously looking for possibilities to optimize process improvements.

...

Your conclusions are strong and factual and need to be clearly and precisely documented.

You are able to inventorize existing documentation and document missing process descriptions and flows.

Besides that, you are a proactive challenger. You identify waste in processes, anticipate on changes and are continuously looking for possibilities to optimize process improvements.

key responsibilities
- Inventorize all B2B processes within customer operations (offering, contracting, service, billing and dunning).
- Document missing processes (flows and descriptions) and incorporate it in our process inventory.
- Define and measure KPI’s for all our processes.
- Set up of a quality system aiming to improve processes efficiency and agents performance.
- Identify and implement process improvements to increase efficiency and quality
- Collaborate with several departments and team to guarantee process adherence.
- Report on opportunities and risks for the future
qualifications
Whe the team meets onsite, work location is Hasselt, other locations (Brussels, Berchem, Antwerp, Ghent) are also possible
Candidate should be Fluent in Dutch or French with a Good knowledge of English
Personal Skills: Quick learner,analytic, methodical, problem solving, client oriented, open minded, good communicator
Strong in Reporting & presentation
Mandatory Skills (technical/functional):
Able to create process flows and descriptions based on documentation standards.
Able to understand, explain and improve data quality, targets and performance
Able to define KPI’s, create short term reporting solution and define requirements for structural solutions
Nice to have Skills (technical/functional)
Project management: Prince 2 certified or other
Lean Six Sigma: Yellow belt or more
key benefits
The opportunity to support the business for 6 Months and depending on project evolution an extension is possible
You can work on the project with a Randstad Professionals employee or Freelance contract

about the employer

Our client is the second largest electricity producer and energy supplier on the Belgian energy market.

applying is super simple.
Click the ‘apply now’ button, create a profile and tell us why you are the best candidate for the job. Tip: Keep your profile up to date so that you can always apply immediately.
you receive a confirmation mail.
That way you know that we are processing your application. In concrete terms, this means we are evaluating how your profile fits the requirements of the job.
you are an eligible candidate!
Then we contact you. We go over your CV together and discuss the next steps in your application process (interview, testing, references, company tour, ...).
we present your CV to our client.
We explain to the client why you are the perfect candidate. As soon as we receive the client’s feedback – sometimes that can take several weeks – we update you.
is the company enthusiastic?
… and are you still enthusiastic? Then, you can sign the contract and it is time for a party!