administration specialist.

• Profile who is willing to learn and has a real desire to deliver first class Operations/Customer service.
• Experience of working in an Operations/Customer service role before is desired but not necessary.
• Previous experience of working with CRM systems would be an advantage.
• Willing to work on a full-time basis from the JNJ offices in Diegem (once current restrictions allow)
• Fluency in English. Any additional languages are a plus.
• Resistant to stress, Eager to learn, Independent and trustfully person who does not fear to self-learn and study from home during working hours.

• Responds to customer inquiries regarding BWI Product installation & Service
• Processes and coordinates with 3rd party suppliers (Warehouses & repair Depots) when necessary.
• Ensure all activities are recorded within the Service Management System through
• Daily updates to maintain traceability of BWI products and documentation.
• Review, Update, Prepare and Process Customers Orders using Service Management system application.
• Mainly through our warehouse team with some exceptions where local Pick/Pack/Ship will be necessary.
• Process daily local goods reception (Visual inspection and segregation) and dispatch to next service provider or return to customer.
• Work with Third Party service provider application for shipments and receiving.
• Work with depot technician to issue Service request demand.
• Document repair report from Depot center to the Service Management application using adequate training equipment’s, Work Instructions and guidelines provided by team leader.
• Use Supporting documents to update service value Work Orders with accuracy in service tool.
• Collects data and prepares for routine reports to management.
• Takes necessary contacts with relevant parties to understand Product/Service status.
• Support various project assignments through implementation as assigned.
• Analyzes and reports weekly to Management on BWI Products installation progress.

Interested in this vacancy? Then send your CV and cover letter to sam.goetschalckx@professionals.randstad.be or call +32 2 472 73 61.

As an answer to your high performance & flexibility, Randstad Professionals offers you an competitive salary package, with some interesting extras like:

• Meal vouchers of €7
• Net representation cost of €80
• Hospitalization insurance
• Car + unlimited fuel card OR home-work compensation
• 32 holidays
• End-of-year bonus
• Pension plan
• ECO vouchers
• Opportunities to follow trainings

And on top of this you'll improve your skills and become an even bigger expert!